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Clinical Solutions Engineer – Subject Matter Expert
SOPHiA GENETICS. Help clinical laboratories make informed decisions about purchasing the SOPHiA GENETICS ecosystem .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates hands-on NGS experience and a strong understanding of clinical laboratory operations, including CAP/CLIA requirements and assay implementation. Capable of addressing customer needs and building credibility with laboratory teams in a commercialized environment.
Highest-signal resume keywords
Hands-On NGS ExperienceClinical Laboratory OperationsCAP/CLIA RequirementsAssay ImplementationCustomer-Facing Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
NGS WorkflowsAssay ValidationAssay ImplementationLaboratory Operations KnowledgeDocumentation Compliance
Soft Skills
Customer Relationship BuildingCommunication SkillsProblem-SolvingCredibility Building
Industry Keywords
Clinical LaboratoryCAP RequirementsCLIA RequirementsField Applications SpecialistCommercialized Environment
About the role
Key responsibilities & impact- Help clinical laboratories make informed decisions about purchasing the SOPHiA GENETICS ecosystem
- Use hands-on NGS experience and knowledge of laboratory operations, assay implementation, and CAP/CLIA requirements to understand customer needs
- Address customer concerns and explain the implications of adoption for their laboratory
- Build confidence in customers' buying decisions rather than carrying out implementation
- Build credibility with laboratory teams by connecting to clinical, technical, and operational needs
- Help prospective customers assess assay adoption, validation, and routine-use requirements
- Address concerns about CAP/CLIA requirements, documentation, and implementation timelines
- Partner with sales colleagues to answer technical and operational questions
- Travel across the territory for customer meetings, conferences, and events
Requirements
What you’ll need- Hands-on wet-lab experience with NGS workflows in a clinical laboratory
- Understanding of clinical laboratory operations beyond the bench, including introducing and validating a new assay
- Substantial exposure to CAP/CLIA requirements and inspection processes
- Experience with assay implementation or validation
- Willingness to travel for a customer-facing role
- Customer-facing, SME, or field applications specialist experience is helpful but not required
- Desire to work in a commercialised environment as part of a sales and solutions team is critical
Benefits
Comp & perks- Patient-focused, purpose-driven organization
- Exponential-growth organization
- Remote home office in territory
- Permanent contract