Strategic Account Manager – Customer Success Manager

SOPHiA GENETICS

. Build and maintain strong customer relationships across the UK, Nordics and Benelux .

Posted 11/3/2026full-timeRemote • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer account management and sales within the genomics and healthcare sectors, with a strong focus on relationship building, contract negotiation, and revenue growth. Proficient in navigating complex laboratory workflows and procurement processes to drive customer engagement and adoption of advanced technologies.

Highest-signal resume keywords

Customer Account ManagementComplex Genomics KnowledgeContract NegotiationRevenue Growth StrategiesStakeholder Relationship Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Next-Generation SequencingOncology WorkflowsLaboratory Needs AssessmentContract RenewalsCommercial Negotiations

Soft Skills

Proactive Customer EngagementRelationship BuildingPrioritization

Industry Keywords

SOPHiA GENETICS TechnologyHealthcare ProcurementTender ProcessesCustomer RetentionAccount Growth

About the role

Key responsibilities & impact

Build and maintain strong customer relationships across the UK, Nordics and Benelux
Understand laboratory needs and support continued use of SOPHiA GENETICS technology
Take ownership of customer relationships from contract signature through implementation and routine use
Focus on customer retention and contract continuity
Grow existing accounts by mapping laboratory workflows and stakeholders
Visit customers and convert unmet needs into adoption of additional applications
Bring newly signed customers into routine use alongside implementation specialists
Anticipate procurement timelines and manage contract and tender renewals
Deliver revenue growth through expansion and pricing negotiations, including annual price increases
Build key opinion leader relationships and customer networks supporting adoption of new panels and applications
Coordinate with sales colleagues on regional opportunities

Requirements

What you’ll need

At least 5 years' experience in sales or customer account management
Track record of proactively growing existing accounts rather than solely administering them
Minimum of 3 years working knowledge of complex genomics, next-generation sequencing or oncology workflows
Ability to explain products, ask informed questions about laboratory needs and involve appropriate internal specialists
Ability to map complex accounts and develop relationships with multiple stakeholders
Experience navigating laboratory or healthcare procurement and tender processes
Experience with contract renewals and commercial negotiations
Proactive approach to customer engagement
Ability to prioritise activity according to commercial impact
Based in France and able to travel throughout the territory

Benefits

Comp & perks

Purpose-driven organization with the patient at the heart of every decision and action
Exponential growth environment
Home office work arrangement
Travel across the territory for customer meetings, conferences and events