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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving product adoption and customer outcomes through effective communication strategies, including webinars and digital engagement. Proficient in managing customer relationships, monitoring health indicators, and contributing to customer success initiatives.
Highest-signal resume keywords
Customer Success ExperienceFluent English CommunicationOrganizational SkillsCustomer Engagement StrategiesRenewal Process Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessCustomer SupportSalesCustomer MarketingProject ManagementDigital Customer Journey DesignRecurring Revenue Sales ModelsRisk MitigationCustomer Health MonitoringWebinar Facilitation
Soft Skills
CommunicationRelationship BuildingAccountabilityProblem SolvingCollaboration
Industry Keywords
Customer LifecycleEngagement OpportunitiesExpansion OpportunitiesEscalation ManagementOne-to-Many ApproachLegal Authorization to Work in Brazil
About the role
Key responsibilities & impact- Drive product adoption and customer outcomes through 1:1 and 1:many channels, including video calls, email engagement, and webinars
- Support digital touch points throughout the customer lifecycle
- Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities
- Own and timely escalate customer and internal queries
- Determine when to escalate versus problem-solve or conduct a deep dive
- Conduct effective customer calls and webinars
- Manage and prioritize a high volume of daily tasks
- Contribute to the design and continuous improvement of the digital customer journey and communication strategies
- Collaborate with Renewals, Sales, Product, and Customer Success teams
- Monitor customer health indicators to identify engagement opportunities and risk signals
- Help shape and refine scaled customer success strategy and programs
Requirements
What you’ll need- 2+ years of experience in customer success roles
- Additional experience in customer support, sales, or customer marketing is a plus
- Fluent written and spoken English required
- Spanish is a strong bonus
- Exceptional ability to communicate and foster positive business relationships
- Comfortable being accountable for driving success with customers
- Proven ability to produce and deliver compelling customer materials
- Excellent organizational skills
- Ability to establish milestones and keep project plans on task
- Understanding how organizations measure value and drive revenue
- Experience with recurring revenue sales models and renewal processes is an advantage
- Experience employing a one-to-many approach globally
- Legal authorization to work in Brazil without employer sponsorship
Benefits
Comp & perks- Remote-first working model
- Employee-led diversity and inclusion networks
- Annual charity and fundraising initiatives
- Volunteer days
- Global employee sustainability initiatives
- Global fitness and trivia competitions
- Global wellbeing days
- Monthly wellbeing webinars and training
- Equal opportunity and recruitment-process adjustments