Sophos

Account Executive

• Create and manage sales opportunities with Sophos prospects and existing customers
• Meet and exceed individual contributor sales quota
• Actively create and pursue leads and opportunities in the assigned territory
• Drive new customer adoption, cross-sell opportunities, and high renewal rates
• Build relationships with C-level customer stakeholders
• Build relationships with channel and partner organizations
• Identify customer solution requirements and engage Sales Engineering, Marketing, and Channel teams throughout the sales cycle
• Qualify opportunities from research, internal sales teams, marketing campaigns, databases, reseller databases, and incoming evaluations
• Maintain Salesforce CRM reporting and forecasting cadence
• Maintain strategic partner relationships to support retention, cross-sell, and new business acquisition
• Develop detailed knowledge of Sophos products, services, and competitors
• Collaborate with presales security engineering, product teams, inside sales representatives, and channel partner resellers

Senior Territory Account Executive, Southern California

Solutions Engineer

• Serve as the primary Solutions Engineer for Sophos’ global MSSP program and strategic partner opportunities
• Lead technical discovery, solution design, architecture workshops, demonstrations, and proofs of value with MSSP partners
• Help partners design and scale managed security services using Sophos Fusion and the broader Sophos cybersecurity portfolio
• Advise partners on service architecture, integrations, automation, operational readiness, and repeatable service delivery
• Act as a global subject matter expert for Sophos AI security solutions, including AI Defense and future AI offerings
• Lead demonstrations, workshops, and proofs of value evaluating AI security risks and solutions
• Build hands-on AI security demos, lab environments, attack simulations, and repeatable technical evaluation methods
• Share field and market insights with Product, Engineering, Product Marketing, and go-to-market teams
• Create reusable technical assets, enablement materials, service blueprints, and field-ready best practices
• Mentor Sales Engineers, partner engineers, and other technical stakeholders
• Represent Sophos in customer briefings, partner events, webinars, technical communities, and industry forums
• Build trusted-advisor relationships with partners, customers, security leaders, and technical decision-makers

Global Solutions Engineer

Product Manager

• Own product strategy and roadmap for an agentic security product surface
• Define priorities from product definition through launch
• Conduct customer, design-partner, and MSP-partner discovery research
• Convert customer feedback and usage data into roadmap decisions
• Lead 0-to-1 product delivery with engineering, design, and go-to-market teams
• Make trade-offs, control scope, and deliver products to customers
• Set and achieve activation, usage, and retention targets
• Run experimentation programs to improve adoption and engagement
• Partner with the Securing AI PM and AI Safety Office to meet internal AI standards
• Define and maintain the product evaluation framework
• Provide requirements and evidence for packaging, licensing, and MSP/MSSP model decisions
• Collaborate with pricing, finance, sales, and other business teams on commercial models
• Use AI tooling to prototype concepts and identify product risks
• Contribute to weekly updates, launch standups, QBR materials, and enablement content
• Brief executives and internal field audiences

Senior Product Manager, AI-Native Products

Financial Planning and Analysis

• Own the Americas Sales Finance partnership and set the financial agenda for topline growth, P&L performance, forecast accuracy, investment tradeoffs, and business risks and opportunities
• Lead the Americas annual operating plan, including headcount, quota capacity, sales compensation, commissions, and investment planning
• Own the Americas forecast story by connecting pipeline, bookings, renewals, churn, productivity, channel performance, and sales execution into recommendations for senior leadership
• Provide financial leadership on deal economics, pricing decisions, promotional investments, and commercial initiatives
• Partner with Sales and Renewal Sales leaders to define goals, align KPIs, identify performance gaps, and drive accountability
• Build financial models informing sales strategy, pricing, go-to-market planning, productivity targets, and resource allocation
• Improve the Americas finance operating model, forecast discipline, decision quality, process efficiency, and Finance’s strategic value
• Lead or influence global Sales Finance initiatives improving planning, forecasting, reporting consistency, and operating effectiveness

Senior Financial Analysis Manager

Customer Success Manager

• Drive product adoption and customer outcomes through 1:1 and 1:many channels, including video calls, email engagement, and webinars
• Support digital touch points throughout the customer lifecycle
• Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities
• Own and timely escalate customer and internal queries
• Determine when to escalate versus problem-solve or conduct a deep dive
• Conduct effective customer calls and webinars
• Manage and prioritize a high volume of daily tasks
• Contribute to the design and continuous improvement of the digital customer journey and communication strategies
• Collaborate with Renewals, Sales, Product, and Customer Success teams
• Monitor customer health indicators to identify engagement opportunities and risk signals
• Help shape and refine scaled customer success strategy and programs

Customer Success Manager – Bilingual English Speaker

• Lead the Americas Customer Success team using a highly scalable and efficient engagement model for a large volume of customers
• Manage customer engagement throughout the lifecycle from deployment and adoption through renewal
• Recruit and lead an Americas Customer Success team
• Create value-based plans and establish KPIs and objectives for the customer success team
• Develop a scalable model to support a high volume of customers while delivering necessary customer touchpoints
• Develop the CSM playbook, map the customer journey, and identify peak satisfaction and critical points across the solution set
• Optimize the Customer Success operational platform to improve team processes and effectiveness
• Collaborate with onboarding, sales, support, product operations, and renewals to ensure smooth handoffs and optimal customer experience
• Sustain growth and profitability by maximizing value, driving usage and adoption, upselling services, and reducing churn
• Analyze customer data to improve the experience and articulate value

Manager, Customer Success – Enterprise

Analyst

• Investigate and analyze logs and security-related events using Sophos tooling
• Identify and respond to cyber threats in customer environments
• Communicate and document findings for technical and executive customer audiences
• Follow up with customers through issue resolution
• Provide recommendations to minimize risk in customer environments
• Handle inbound customer requests through various communication channels
• Collaborate with core security and threat response teams
• Research emerging Indicators of Compromise/Attack, exploits, and vulnerabilities
• Operationalize research findings to better protect customers
• Provide monitoring, detection, and response services for customer environments

Threat Analyst 1

Executive

• Identify, prospect, and develop new enterprise customer opportunities within the assigned territory
• Build relationships with senior business leaders and technical stakeholders, including CIOs, CISOs, and security leadership
• Develop and execute territory and account strategies for net-new customer acquisition
• Own the full sales cycle from initial outreach through contract close
• Lead RFP responses, proof-of-value engagements, pricing discussions, and procurement coordination
• Navigate multi-stakeholder decision-making and consensus building
• Position Sophos’ cybersecurity platform and services around customer priorities and security needs
• Translate technical and operational requirements into value propositions
• Partner with Sales Engineering on solution validation, demonstrations, and POVs
• Collaborate with channel partners and system integrators to generate pipeline
• Coordinate internal resources across Sales Engineering, Marketing, Product, and Leadership
• Maintain opportunity ownership and accountability
• Build and maintain enterprise pipeline
• Manage opportunities and forecasts in Salesforce and internal sales systems
• Deliver disciplined sales execution and predictable outcomes

Senior Enterprise Pursuit Executive, Mid-West US

Sales

• Lead the strategy, growth, and operating performance of Sophos’ MSP channel program across the Americas
• Define the multi-year Americas MSP channel strategy and operating plan
• Lead partner recruitment, onboarding, activation, tier progression, enablement, retention, and expansion
• Drive MSP bookings, recurring revenue, pipeline, forecast accuracy, partner-sourced and co-sell performance, product adoption, retention, churn management, and expansion
• Establish segment and partner strategies across strategic, growth, and long-tail MSPs
• Serve as executive sponsor for priority MSPs, distributors, aggregators, marketplaces, and alliances
• Lead joint business planning, executive business reviews, and complex commercial negotiations
• Create scalable distribution-led motions to improve MSP recruitment, activation, product deployment, and partner value
• Represent MSP partner needs to global partner programs, product, pricing, finance, legal, marketing, sales operations, and enablement teams
• Identify new market opportunities and innovative MSP business models across MDR, endpoint, firewall, XDR/EDR, cloud, and related services
• Build, coach, and develop a high-performing MSP sales organization
• Set objectives, resource plans, and operating rhythms across direct reports and matrixed teams
• Ensure execution across partner recruitment, enablement, demand generation, co-selling, technical support, and partner lifecycle management
• Manage the area budget and investments
• Establish KPIs and executive reporting for partner health, onboarding, activation, recurring revenue growth, retention, product adoption, and program ROI
• Use performance data, market intelligence, and competitive programs to improve program effectiveness

Senior Director, MSP Channel Sales

• Lead the Americas Customer Success team using a highly scalable and efficient engagement model for a large volume of customers
• Manage customer engagement throughout the lifecycle from deployment and adoption through renewal
• Recruit and lead an Americas Customer Success team to improve customer experience and grow customer value
• Create value-based plans and establish KPIs and objectives for the Customer Success team
• Create a scalable model supporting high-volume customers while delivering necessary customer touchpoints
• Develop the CSM playbook, map the customer journey, and identify satisfaction peaks and critical points across the solution set
• Optimize the Customer Success operational platform to improve team processes and effectiveness
• Collaborate with onboarding, sales, support, product operations, and renewals teams to ensure smooth handoffs and optimal customer experience
• Sustain growth and profitability by maximizing value, driving usage and adoption, upselling services, and reducing churn
• Analyze customer data to improve the experience and articulate value

Senior Manager, Customer Success – Enterprise

Product Marketing

• Lead go-to-market strategy, positioning, and messaging for Sophos' AI security portfolio
• Own positioning and messaging for Sophos AI solutions and emerging categories
• Build the category narrative around AI-native cybersecurity defense
• Guide AI-related messaging across the broader Sophos portfolio
• Translate technical capabilities into channel-ready stories for security buyers, MSPs, and end customers
• Develop messaging frameworks, value propositions, competitive positioning, and proof points
• Lead end-to-end go-to-market planning for new AI solutions and category launches
• Partner with Product Management on launch scope, sequencing, and tiering
• Build launch assets including pitch decks, solution briefs, web copy, video scripts, demo narratives, FAQs, battlecards, and partner playbooks
• Drive cross-functional execution with Brand, Digital, Channel Marketing, Sales Enablement, PR, and Events
• Equip MSPs, MSSPs, resellers, and VARs to sell and operationalize Sophos AI solutions
• Build seller and partner enablement programs
• Author talk tracks, objection handling, and competitive positioning
• Maintain a point of view on the AI cybersecurity market and competitive landscape
• Track competitor claims and product launches
• Brief analyst research firms including Gartner, IDC, and Omdia
• Build feedback loops with customers, partners, and field teams
• Develop customer and partner evidence such as case studies, quotes, references, and outcome data
• Develop AI narratives for Sophos' broader solution portfolio

Senior Territory Account Executive, Southern California

Global Solutions Engineer

Senior Product Manager, AI-Native Products

Senior Financial Analysis Manager

Senior Financial Analysis Manager

Customer Success Manager – Bilingual English Speaker

Manager, Customer Success – Enterprise

Threat Analyst 1

Senior Enterprise Pursuit Executive, Mid-West US

Senior Director, MSP Channel Sales

Senior Manager, Customer Success – Enterprise

Director, Product Marketing – AI Solutions