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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating cybersecurity incident responses, ensuring effective communication between customers and technical teams, and translating complex technical information into clear language. Proficient in managing multiple priorities and dependencies in high-pressure situations while maintaining a professional customer experience.
Highest-signal resume keywords
Cybersecurity Incident CoordinationCustomer-Facing Communication SkillsOrganizational SkillsTechnical Understanding of CybersecurityNative-Level Japanese Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Cybersecurity FundamentalsIncident ManagementTechnical SupportWindows EnvironmentsNetworkingIdentity ManagementCloud ServicesSecurity TechnologiesDigital Forensics UnderstandingTechnical Activity Coordination
Soft Skills
Strong Communication SkillsAbility to Manage Multiple ActivitiesConfidence in High-Pressure Situations
Industry Keywords
Security Operations CentreManaged Security ServiceIncident ResponseCybersecurity ConsultingTechnical Account Management
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Act as a primary coordination point between customers and DFIR consultants during active cybersecurity incidents
- Coordinate and host incident scoping calls with customers to understand incidents, establish requirements, and engage appropriate DFIR resources
- Coordinate incident response activities from initial engagement through investigation, remediation, and closure
- Work with DFIR consultants to understand investigation progress, priorities, dependencies, and customer requirements
- Maintain clear customer communication throughout incidents, including status, next steps, outstanding actions, and information requirements
- Coordinate meetings, incident updates, deliverables, and follow-up activities between customers and internal technical teams
- Help customers gather and provide information, logs, system access, and technical context required by DFIR consultants
- Track actions, decisions, dependencies, and outstanding items throughout the incident lifecycle
- Identify delays, communication gaps, or blockers and resolve or escalate them with appropriate stakeholders
- Translate technical investigation updates into clear, customer-appropriate language
- Translate incident reports, investigation updates, and customer communications from English into Japanese when required
- Support preparation and delivery of customer updates, investigation reports, and incident debriefing sessions
- Coordinate with Threat Intelligence, Technical Testing, Managed Detection and Response, and other cybersecurity teams
- Help ensure a consistent, professional, and well-coordinated customer experience during stressful incidents
Requirements
What you’ll need- 3+ years of experience working in cybersecurity, information technology, security operations, incident management, technical support, or a related technical environment
- Experience supporting, coordinating, or working with cybersecurity incidents highly valued
- Strong understanding of cybersecurity fundamentals and common security technologies
- Good understanding of enterprise IT environments, including Windows, networking, identity, cloud services, and security technologies
- Ability to understand and discuss cybersecurity incidents with technical specialists without personally conducting digital forensic investigations
- Strong customer-facing communication skills and experience working with customers during technical or security incidents
- Experience coordinating technical activities involving multiple teams and stakeholders
- Strong organisational skills and ability to manage multiple activities, priorities, and dependencies during time-sensitive situations
- Ability to communicate complex technical information clearly to stakeholders with different levels of technical knowledge
- Confidence working with customers during high-pressure or business-critical situations
- Native-level Japanese language proficiency, with professional proficiency in English
- Desirable: experience working in a Security Operations Centre, Managed Security Service, Incident Response, cybersecurity consulting, technical account management, or similar environment
- Desirable: previous experience coordinating cybersecurity incidents, major IT incidents, or other technical response activities
- Legal authorization to work in Japan without employer sponsorship
Benefits
Comp & perks- Remote-first working model, with remote work as the primary option for most employees
- Employee-led diversity and inclusion networks
- Annual charity and fundraising initiatives and volunteer days
- Global employee sustainability initiatives
- Global fitness and trivia competitions
- Global wellbeing days
- Monthly wellbeing webinars and training
- Recruitment and selection process adjustments available to support applicants