Pre-Sales Response Engineer – RFP Team

Sophos

. Assist with the preparation, coordination, formatting, review, and maintenance of RFPs, RFIs, DDQs, security questionnaires, tenders, proposals, and related customer response documents .

Posted 10/6/2026full-timeManila • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in proposal support and customer response management, with strong capabilities in content preparation, organization, and collaboration using Microsoft 365 applications. Proficient in managing multiple priorities and ensuring accuracy in technical documentation and sales enablement processes.

Highest-signal resume keywords

Proposal SupportCustomer Response ManagementMicrosoft 365 ProficiencyAttention to DetailCybersecurity Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proposal SupportCustomer Response ManagementTechnical DocumentationContent PreparationKnowledge Management

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsFollow-ThroughAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft TeamsSharePoint

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

RFPsRFIsDDQsSecurity QuestionnairesSales EnablementEnterprise SoftwareCybersecurity ConceptsKnowledge Management Platforms

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Assist with the preparation, coordination, formatting, review, and maintenance of RFPs, RFIs, DDQs, security questionnaires, tenders, proposals, and related customer response documents
Use approved content, templates, response libraries, and knowledge sources to support accurate, complete, consistent, and submission-ready responses
Coordinate with Sales Engineers, Sales teams, and internal subject matter experts to clarify requirements, gather information, resolve open questions, and track dependencies
Identify missing, outdated, duplicate, or inconsistent content and escalate gaps, risks, or unusual requests
Maintain SharePoint repositories, response libraries, templates, completed submissions, reusable content, and supporting documentation
Support AI-enabled knowledge tools through content preparation, tagging, validation, testing, and quality review
Track assigned requests, deadlines, owners, status updates, and completion evidence using approved operational tools
Contribute to reporting, process documentation, knowledge transfer, training materials, and continuous improvement activities
Support Sales and Sales Engineering teams in delivering accurate, consistent, and timely customer responses

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant education, certification, or work experience
Up to two years of relevant experience preferred, including exposure to proposal support, sales operations, customer response management, cybersecurity, enterprise software, knowledge management, or technical documentation
Strong written and verbal English communication skills
Excellent attention to detail, follow-through, and organizational skills
Ability to manage multiple priorities, deadlines, and stakeholder inputs
Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint
Comfort working with structured content, templates, repositories, collaboration platforms, and AI-enabled productivity or knowledge tools
Interest in cybersecurity, technical content, proposal operations, sales enablement, knowledge management, process improvement, or customer-facing technical communication
Familiarity with RFPs, RFIs, DDQs, security questionnaires, cybersecurity concepts, enterprise software, or knowledge management platforms is an asset
Legal authorization to work in the Philippines without requiring employer sponsorship

Benefits

Comp & perks

Remote-first working model, with remote work as the primary option for most employees
Employee-led diversity and inclusion networks
Annual charity and fundraising initiatives
Volunteer days
Global employee sustainability initiatives
Global fitness and trivia competitions
Global wellbeing days
Monthly wellbeing webinars and training
Equality of opportunity and recruitment accommodations where needed