Renewals Representative

Sophos

. Partner with Account Managers/Executives to achieve renewal and expansion sales targets .

Posted 10/14/2026full-timeRemote • United StatesJunior💰 $60,200 - $100,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in renewal account management, sales processes, and customer relationship building, with a strong focus on achieving sales targets and maximizing net revenue retention. Proficient in utilizing Salesforce and other sales tools to manage opportunities and forecasts effectively.

Highest-signal resume keywords

Renewal Account ManagementSalesforce LightningSales Quota AchievementNegotiation SkillsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals Sales CycleRetention Risk DiscoveryValue Proposition PresentationClosing SkillsSales Process Management

Soft Skills

Excellent CommunicationInterpersonal SkillsCollaborationSelf-MotivatedProactive Approach

Tools & Technologies

SalesforceCPQOutreachMicrosoft ExcelMicrosoft Power BIMicrosoft Outlook

Industry Keywords

Customer EngagementChannel PartnersNet Revenue RetentionSales TargetsDecision-Making Processes

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Partner with Account Managers/Executives to achieve renewal and expansion sales targets
Reach renewal rate, renewal ACV, and renewal billings targets in an assigned territory
Manage the pipeline of renewal opportunities not driven by AM/AE partners
Collaborate with teammates to maximize net revenue retention
Develop relationships with partners, buyers, and influencers
Maintain customer and partner relationships and align business needs with Sophos solutions
Identify renewal risks and coordinate mitigation activities with partners, sales teammates, and customer success
Obtain documentation needed to correctly recognize revenue transactions
Manage the end-to-end renewals process and maintain accurate forecasts in Salesforce
Follow standard renewals sales processes and policies
Conduct sales campaigns, document activities, and follow up on assigned actions
Execute customer engagement cadences and strategic account plans
Support expansion business connected to pending renewals
Adjust engagement approach based on enterprise, midmarket, or commercial segment

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Communications, or Marketing preferred; or proven relevant experience in previous roles
1-3+ years experience in renewal account management or sales roles working with decision-makers in large organizations
Proven track record of achieving and exceeding sales quotas
Familiarity with Salesforce Lightning and CPQ
Familiarity with Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook
Strong understanding of the Renewals sales cycle, buyer personas, and decision-making processes
Retention risk discovery, value proposition presentation, negotiation, and closing skills
Excellent communication and interpersonal skills
Ability to collaborate with cross-functional teams and build customer relationships
Self-motivated and proactive approach; ability to work independently and prioritize tasks
Solid technical acumen and strong cybersecurity knowledge an advantage
Experience selling through and with channel partners
Ability to thrive in a team-selling environment
Legal authorization to work in the United States without employer sponsorship

Benefits

Comp & perks

Target sales commissions
Comprehensive benefits package
Remote-first working model
Employee-led diversity and inclusion networks
Annual charity and fundraising initiatives
Volunteer days
Global employee sustainability initiatives
Global fitness and trivia competitions
Global wellbeing days
Monthly wellbeing webinars and training
Equal-opportunity and recruitment-process adjustments