Renewals Representative

Sophos

. Partner with Account Managers/Executives in shared territories to maximize net revenue retention .

Posted 10/14/2026contractDallas • Texas • United StatesJunior💰 $64,400 - $107,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in renewal account management, sales processes, and customer relationship building, with a strong focus on achieving sales goals and managing the renewals process effectively. Proficient in utilizing Salesforce and other tools to forecast opportunities and engage with partners and customers.

Highest-signal resume keywords

Renewal Account ManagementSalesforce LightningSales Quota AchievementCustomer Relationship ManagementNegotiation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewals Sales CycleSales Quota AchievementRetention Risk DiscoveryValue Proposition PresentationNegotiationClosing SkillsTechnical AcumenCybersecurity Knowledge

Soft Skills

Excellent CommunicationInterpersonal SkillsCollaborationSelf-MotivatedProactive Approach

Tools & Technologies

SalesforceSalesforce LightningCPQOutreachMicrosoft ExcelMicrosoft Power BIMicrosoft Outlook

Industry Keywords

Account ManagementSales ProcessesCustomer EngagementChannel PartnersTeam-Selling Environment

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Partner with Account Managers/Executives in shared territories to maximize net revenue retention
Achieve quarterly renewal and expansion sales goals
Develop relationships with partners, buyers, and influencers
Maintain partner and customer relationships and align business needs with Sophos solutions
Identify customer renewal risks and coordinate mitigation activities
Acquire documentation needed to correctly recognize revenue transactions
Manage the end-to-end renewals process
Maintain accurate renewals opportunity forecast status in Salesforce
Follow standard renewals sales processes and policies
Conduct sales campaigns and document activities
Execute planned customer engagement cadences
Create strategic account plans where appropriate
Support new business sales teams on expansion business connected to pending renewals
Manage renewal engagement according to Enterprise, Midmarket, or Commercial segment requirements

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Communications, or Marketing preferred; or proven relevant experience in previous roles
1-3+ years experience in renewal account management or sales roles
Experience working with decision-makers in large organizations
Proven track record of achieving and exceeding sales quotas
Familiarity with Salesforce Lightning and CPQ
Familiarity with Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook
Strong understanding of the Renewals sales cycle, buyer personas, and decision-making processes
Retention risk discovery, value proposition presentation, negotiation, and closing skills
Excellent communication and interpersonal skills
Ability to collaborate with cross-functional teams and build customer relationships
Self-motivated and proactive approach
Ability to work independently and prioritize tasks effectively
Solid technical acumen
Strong cybersecurity knowledge is an advantage
Experience selling through and with channel partners
Ability to thrive in a team-selling environment
Legal authorization to work in the United States without employer sponsorship

Benefits

Comp & perks

Target sales commissions
Comprehensive benefits package
Remote-first working model
Employee-led diversity and inclusion networks
Annual charity and fundraising initiatives
Volunteer days
Global employee sustainability initiatives
Global fitness and trivia competitions
Global wellbeing days
Monthly wellbeing webinars and training
Equal opportunity and recruitment adjustments