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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise customer accounts, driving contract renewals, and executing strategic account plans for growth. Proven ability to build relationships with stakeholders and align customer needs with cybersecurity solutions.
Highest-signal resume keywords
Enterprise Account ManagementContract RenewalsConsultative SellingCybersecurity SolutionsNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account GrowthUpsell and Cross-SellStrategic Account PlanningCRM Data IntegrityProcurement and Contracting
Soft Skills
Relationship BuildingCollaborationCommunicationProblem Solving
Tools & Technologies
Sales EngineeringCustomer SuccessSupport Systems
Industry Keywords
CybersecuritySaaSEnterprise TechnologyChannel PartnersStakeholder Engagement
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Own and manage a portfolio of existing enterprise customer accounts
- Drive timely and successful contract renewals through proactive customer engagement
- Build relationships with business, technical, and executive stakeholders, including IT and security leadership
- Identify, develop, and close upsell and cross-sell opportunities
- Create and execute strategic account plans for retention, expansion, and long-term growth
- Position additional Sophos solutions based on customer security needs and roadmap alignment
- Navigate multi-stakeholder buying environments
- Partner with Sales Engineering on solution positioning, demonstrations, and technical validations
- Manage renewal and expansion opportunities through procurement and contracting processes
- Collaborate with channel partners and system integrators
- Coordinate internal resources across Sales Engineering, Customer Success, Support, Product, and Leadership
- Maintain ownership and accountability for account outcomes
- Build and maintain accurate renewal and expansion forecasts
- Track account activity and opportunities and maintain CRM data integrity
- Deliver predictable outcomes through execution, planning, and operational rigor
Requirements
What you’ll need- 6+ years of experience managing and growing enterprise customer accounts
- Demonstrated success driving renewals and expansion within existing customers
- Excellent relationship-building and consultative selling skills
- Strong negotiation skills
- Ability to align customer needs to solution value over time
- Experience selling cybersecurity, SaaS, or enterprise technology solutions (preferred)
- Experience managing enterprise renewals involving procurement and contracting (preferred)
- Experience collaborating with channel partners and sales engineers in enterprise environments (preferred)
- Legal authorization to work in the United States without employer sponsorship
- Reside in the San Francisco Bay Area, Phoenix, or Las Vegas
Benefits
Comp & perks- Target sales commissions
- Comprehensive benefits package
- Remote-first working model
- Employee-led diversity and inclusion networks
- Annual charity and fundraising initiatives
- Volunteer days
- Global employee sustainability initiatives
- Global fitness and trivia competitions
- Global wellbeing days
- Monthly wellbeing webinars and training
- Equal opportunity and recruitment adjustments/support
