SORACOM

DevOps Engineer

• Provide technical support to users who are implementing the Soracom platform in their IoT solutions
• Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses
• Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service
• Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services
• Own the customer support experience by investigating issues, crafting accurate responses, and guiding customers to resolution
• Collaborate with internal experts on complex cases and mission-critical environments
• Strengthen knowledge foundations and support systems
• Channel customer feedback into product improvements

Explore Customer Reliability Engineer at SORACOM. Review requirements and application details.

Open roles

Customer Reliability Engineer