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Sortly

Customer Experience Specialist, Part-Time Contract

Sortly

. Resolve customer tickets by email with accuracy, empathy, and timely responses .

Posted 11/5/2026part-timeRemote • United StatesJuniorMid-Level💰 $30 - $40 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in email-based customer support, particularly within SaaS environments, with a focus on effective communication and problem resolution. Proficient in using HubSpot for ticket management and capable of independently handling customer inquiries and technical issues.

Highest-signal resume keywords
Email-Based Customer SupportHubSpot ExperienceTechnical TroubleshootingClear Written CommunicationIndependent Work

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportTechnical Ticket ResolutionSaaS Product KnowledgeFeature Request EscalationHelp Center Article Management
Soft Skills
EmpathyStrong Follow-ThroughWarm Communication
Tools & Technologies
HubSpotAI Tools
Industry Keywords
Customer TicketsMobile App TroubleshootingIndependent Contractor

About the role

Key responsibilities & impact
  • Resolve customer tickets by email with accuracy, empathy, and timely responses
  • Escalate bugs, feature requests, and account handoffs with complete details
  • Flag outdated Help Center articles
  • Occasionally join a customer screenshare or call to troubleshoot
  • Handle ticket volume during a major product rollout
  • Resolve account, product, and technical tickets in HubSpot and route issues to the right team when needed

Requirements

What you’ll need
  • 2 years of email-based customer support experience, ideally with a SaaS product
  • Clear, warm written communication
  • Strong follow-through and comfort working independently
  • Bonus: HubSpot or similar help desk experience, mobile app troubleshooting, or AI tools in support
  • Approximately 20 hours per week, Monday through Wednesday EST business hours
  • 1099 independent contractor engagement through July 2027

Benefits

Comp & perks
  • Approximately 20 hours per week
  • Monday through Wednesday EST business hours
  • Remote-first work environment
  • 1099 independent contractor engagement through July 2027