Associate Collections Analyst

Sound Physicians

. Monitor assigned customer accounts and initiate collection follow-up in accordance with invoice life cycle guidelines .

Posted 10/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounts receivable management, collections, and cash application processes, with a strong focus on accuracy and compliance. Proficient in utilizing accounting systems and Excel for reporting and data analysis while maintaining effective communication with customers and internal teams.

Highest-signal resume keywords

Accounts Receivable ManagementCollections ProcessCash ApplicationExcel ProficiencyAccounting Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableCollectionsCash ApplicationBasic Accounting ConceptsAR Aging ReviewData AnalysisProcess ImprovementFinancial ReportingDebits and CreditsDouble-Entry Accounting

Soft Skills

Customer Relationship ManagementProfessional CommunicationConfidentialityTime ManagementCollaboration

Tools & Technologies

Microsoft OfficeExcelIntacctTesorioERP Platforms

Industry Keywords

Healthcare AdministrationAccounting OperationsCustomer ServiceFinancial Information ManagementInvoice Life Cycle

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Monitor assigned customer accounts and initiate collection follow-up in accordance with invoice life cycle guidelines
Evaluate account status, including customer payment history, account solvency, and willingness or ability to pay
Research and resolve cash discrepancies, unapplied cash, overpayments, credit balances, and customer account issues
Enter, review, and apply daily cash receipts and support accurate posting of customer payments
Generate and analyze accounts receivable aging reports, collection reports, and other reporting for regional and leadership stakeholders
Maintain customer account information and support customer master data updates
Partner with Regional Accounting Managers, Operations, Finance, and other business partners to resolve past-due balances and customer concerns
Escalate problem collection accounts and potential risks to Accounting and Operations leadership
Facilitate customer payment by providing statements, invoices, remittance details, W-9s, and other supporting documentation
Document collection activity and account updates in applicable collections and accounting systems
Participate in process improvement projects, system enhancements, reporting improvements, and cross-training initiatives
Ensure compliance with company policies, procedures, and applicable accounting controls
Perform other duties and projects as assigned

Requirements

What you’ll need

College-level coursework or equivalent work experience required
Coursework or degree in Accounting, Finance, Business Administration, Healthcare Administration, or a related field preferred
2-4 years of experience in accounts receivable, collections, cash application, customer service, accounting operations, or a related business environment preferred
Healthcare experience is a plus
Strong understanding of accounts receivable, collections, cash application, and basic accounting concepts, including debits, credits, and double-entry accounting
Ability to review AR aging and prioritize collection activity based on risk, aging, and customer behavior
Working knowledge of Microsoft Office applications
Intermediate to advanced Excel skills preferred, including pivot tables, data summaries, and basic formulas
Experience with accounting systems, ERP platforms, and collections tools; Intacct and Tesorio experience preferred
Strong customer relationship skills and ability to manage a variety of customer interactions professionally
Demonstrated ability to participate in process improvement initiatives and support scalable, repeatable processes
Ability to maintain confidentiality and exercise sound judgment when working with customer and financial information
Ability to prioritize work, meet deadlines, and manage competing requests in a fast-paced environment
Clear, consistent, and professional written and verbal communication with customers and internal stakeholders
Ability to interpret account activity, identify trends, research variances, and recommend next steps
Ability to work effectively across Accounting, Operations, Finance, and regional teams to resolve issues
Commitment to accuracy in cash application, account documentation, reporting, and follow-up
Collaborative, customer-focused, resourceful, trustworthy, and strong work ethic

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health care and dependent care flexible spending account
401(k) retirement savings plan with a company match
Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year
Ten company-paid holidays per year
Remote-first culture that values flexibility and collaboration
Opportunities to grow your career while making a real impact