Clinical Support Specialist

Sound Physicians

. Provide administrative and operational support for remote physician advisors .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administrative and operational support for remote clinical personnel, with proficiency in EMR navigation and Microsoft Office Suite. Capable of managing case requests, facilitating communication, and providing training to ensure efficient workflow and client satisfaction.

Highest-signal resume keywords

EMR NavigationMicrosoft Office Suite ProficiencyGeneral Business Administration ExperienceCustomer FocusTeamwork

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EMR Access ManagementCase PreparationData ExtractionOffice AdministrationDocument PreparationSchedulingTriage ManagementTraining CoordinationPresentation DevelopmentMail Merge

Soft Skills

AdaptabilityResourcefulnessStrong Work EthicEagerness to LearnCoachability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft VisioMicrosoft ProjectMicrosoft PowerPointFax MachinesPrintersScannersMobile Devices

Industry Keywords

Remote Physician AdvisorsAppeal Letter RequestsPeer-to-Peer ReviewsAdministrative SetupClinical Personnel TrainingOffice WorkConference Call CoordinationClient InquiriesTarget Completion DeadlinesProfessional Settings

About the role

Key responsibilities & impact

Provide administrative and operational support for remote physician advisors
Serve as the primary point of contact when issues arise
Facilitate appeal letter requests by creating cases, preparing medical records, confirming deadlines, printing and mailing final letters, and calling payers to confirm outcomes
Maintain access to client EMRs and review training materials to become an expert in EMR navigation
Prepare PDF extracts of key EMR components for physician advisor case review
Schedule peer-to-peer reviews between physician advisors and insurance company medical directors
Resolve missing information, case manager or hospital physician questions, and EMR access issues
Monitor and triage case requests to meet target completion deadlines
Assist with onboarding and training remote clinical personnel and conduct physician training for EMR navigation
Coordinate conference calls between partner-site IT and clinical personnel
Coordinate mentor calls for clinical personnel
Triage calls during office hours and resolve client inquiries
Prepare PowerPoint presentations, Word documents, mail merges, and Excel spreadsheets
Complete initial partner hospital administrative setup in the Advisory Services workflow system
Perform general office work, including faxing, mailings, drafting letters, and ordering supplies and forms
Complete additional special projects as assigned

Requirements

What you’ll need

High School degree or GED or equivalent experience
2 years general business administration experience in a professional settings
Excellent general office skills, including computers, fax machines, printers, copiers, conference call set-up, scanners, and mobile phone/email devices
Proficiency with Microsoft Office Suite
Advanced Outlook, Word, Excel, Visio, Microsoft Project and PowerPoint skills
Ability to work Monday-Friday, 8am-5pm
Demonstrated can-do attitude, coachability, customer focus, eagerness to learn, strong work ethic, adaptability, resourcefulness, commitment, and teamwork

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health care and dependent care flexible spending account
401(k) retirement savings plan with a company match
Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year
Ten company-paid holidays per year
Remote-first culture that values flexibility and collaboration
Opportunities to grow your career while making a real impact