Clinical Support Specialist

Sound Physicians

. Provide administrative and operational support for remote physician advisors .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and operational support capabilities, with proficiency in Microsoft Office Suite and effective communication skills. Capable of coordinating training, managing case requests, and resolving client inquiries in a fast-paced environment.

Highest-signal resume keywords

Microsoft Office Suite ProficiencyGeneral Business Administration ExperienceEMR Access ManagementClient Inquiry ResolutionTraining Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft VisioMicrosoft ProjectGeneral Office SkillsCase ManagementMedical Record PreparationData Entry

Soft Skills

Customer FocusAdaptabilityTeamworkEagerness to LearnWork Ethic

Tools & Technologies

EMR SystemsConference Call SetupOffice Equipment

Certifications & Qualifications

High School Degree or GED

Industry Keywords

Administrative SupportOperational SupportPeer-to-Peer ReviewsClinical Personnel TrainingAppeal Letter Requests

About the role

Key responsibilities & impact

Provide administrative and operational support for remote physician advisors
Serve as the primary point of contact when issues arise
Facilitate appeal letter requests by creating cases, preparing medical records, confirming deadlines, mailing final letters, and confirming outcomes with payers
Maintain access to client EMRs and prepare PDF extracts for physician advisor case reviews
Schedule peer-to-peer reviews between physician advisors and insurance company medical directors
Resolve missing information, case manager or physician questions, and EMR access issues
Monitor and triage case requests to meet completion deadlines
Coordinate onboarding and training for remote clinical personnel, including physician training for EMR navigation
Coordinate conference calls between partner-site IT and clinical personnel
Coordinate mentor calls for clinical personnel
Triage office-hour calls and resolve client inquiries
Prepare PowerPoint presentations, Word documents, mail merges, and Excel spreadsheets
Set up partner hospitals in the Advisory Services workflow system
Perform general office work, including faxing, mailings, drafting letters, and ordering supplies and forms
Complete additional special projects as assigned

Requirements

What you’ll need

High School degree or GED or equivalent experience
2 years general business administration experience in a professional setting
Excellent general office skills, including computers, fax machines, printers, copiers, conference call setup, scanners, and mobile phone/email devices
Proficiency with Microsoft Office Suite
Advanced Outlook, Word, Excel, Visio, Microsoft Project, and PowerPoint skills
Ability to work rotating days, nights, weekends, and holidays between 7am–9pm ET
Demonstrated can-do attitude, coachability, customer focus, eagerness to learn, work ethic, adaptability, resourcefulness, commitment, and teamwork

Benefits

Comp & perks

Full-time temporary role with potential for extension based on business needs