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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on effective communication, issue resolution, and customer satisfaction. Proficient in managing customer interactions across various channels while maintaining professionalism and attention to detail.
Highest-signal resume keywords
Customer Service ExperienceExcellent English Communication SkillsZendesk ExperienceGood Phone EtiquetteIssue Escalation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Professional Customer SupportCustomer Interaction Recording
Tools & Technologies
Zendesk
Industry Keywords
Customer QueriesTicket CreationCustomer SatisfactionAnnotationBasic QA Tasks
About the role
Key responsibilities & impact- Provide support to clients' customers via phone calls, email, and chat
- Respond to customer queries via phone, email, or chat
- File/create tickets on customer interactions
- Familiarize yourself with products and services offered by the client
- Record all customer interactions
- Escalate issues to another department as needed
- Ensure customer satisfaction and provide professional customer support
- Perform annotation and basic QA tasks during downtime
Requirements
What you’ll need- At least 2 years’ experience in a customer service role
- Excellent English communication skills
- Experience with Zendesk (Nice to have)
- Amenable in working at any shift including weekends
- Good phone etiquette
Benefits
Comp & perks- Work from home until further notice