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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and technical support expertise, with a systematic approach to troubleshooting and experience in IoT. Proficient in using Salesforce and other support tools to enhance customer relationships and streamline onboarding processes.
Highest-signal resume keywords
Customer Service SkillsTechnical Support ExperienceSalesforce ProficiencyIoT KnowledgeTroubleshooting Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingOnboarding ProcessesTesting ProcessesCustomer Relationship Management
Soft Skills
Customer-First AttitudeStrong Communication SkillsCollaborative ExecutionMethodical Approach
Tools & Technologies
SalesforceChorusFullstoryOutreachJira
Certifications & Qualifications
Bachelor's Degree in BusinessBachelor's Degree in Computer ScienceBachelor's Degree in Computer EngineeringBachelor's Degree in Information Technology
Industry Keywords
IoTCustomer SupportTechnical ProjectsClient RelationshipsSupport Materials
Tech Stack
Tools & technologiesIoT
About the role
Key responsibilities & impact- Develop strong customer relationships based on quality, reliability, trust, and a customer-first attitude
- Learn systems end-to-end to support customers with issues and product requirements
- Deploy technical projects and execute project deliverables independently and collaboratively
- Provide Tier 1 Customer Support for system issues
- Submit and track tickets using Salesforce CRM
- Execute daily customer support operations, including responding to questions and following up on reported issues
- Support clients throughout the onboarding process
- Build and maintain strong client relationships
- Perform hardware and software troubleshooting
- Create internal and client-facing onboarding and support materials
- Develop and apply testing processes for new and existing products to meet client needs
Requirements
What you’ll need- At least 2 years of experience in a technical or support-related role
- Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related field
- Fluent English speaker and writer
- Strong knowledge in IoT
- Strong Customer Service skills
- Systematic and methodical approach to troubleshooting issues
- Experience using Salesforce, Chorus, Fullstory, Outreach, and Jira is an asset
Benefits
Comp & perks- Work from home
- Monday to Friday schedule
- Following Philippine Holidays