FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in customs clearance and permit declaration processes, with strong capabilities in managing operational SLAs, coaching teams, and implementing quality improvements. Proficient in analyzing performance data and enhancing workflow efficiencies through effective use of automation tools.
Highest-signal resume keywords
Customs Clearance ExperienceTeam LeadershipOperational SLA ManagementAnalytical Problem-SolvingCustomer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customs Permit Declaration WorkflowsDocument ValidationException HandlingQuality Performance ManagementProcess ImprovementKPI ReportingOperational Escalation ManagementShipping DocumentationFreight ForwardingTraining and Development
Soft Skills
CoachingDecision-MakingCommunication
Tools & Technologies
DashboardsTicketing SystemsMicrosoft ExcelAutomation-Assisted Operational Tools
Industry Keywords
Singapore CustomsTradeNet ProcessingCustoms Declaration SpecialistsService DeliveryWorkforce Management
About the role
Key responsibilities & impact- Supervise the day-to-day performance of customs declaration specialists across assigned shifts
- Manage queue ownership, task allocation, productivity, attendance, and service delivery
- Review aging cases, SLAs, urgent requests, and shipping cutoffs; reallocate workload and escalate potential breaches
- Coordinate staffing coverage, workload changes, scheduling risks, and service readiness with Workforce Management and Operations
- Oversee preparation, validation, submission, tracking, and closure of Singapore import and export customs permit declarations
- Provide subject matter support for complex declarations, incomplete documents, permit exceptions, rejected submissions, and customer-specific requirements
- Handle first-level operational escalations involving customers, declaration errors, and delays
- Conduct coaching, case reviews, and performance feedback
- Work with Training and Quality to analyze errors, identify root causes, implement corrective actions, and strengthen quality controls
- Support customer-specific SOPs, job aids, checklists, process updates, knowledge transfer, shadowing, nesting, and new-hire competency assessments
- Prepare daily operational updates, KPI reports, backlog reports, escalation logs, exception and error trackers, and shift handovers
- Recommend process improvements, workflow efficiencies, and effective use of automation-assisted systems
Requirements
What you’ll need- Minimum of 5 years of experience in customs clearance, permit declaration, freight forwarding, shipping documentation, or related trade operations
- At least 2 years of experience in a team lead, senior declarant, subject matter expert, or comparable operational oversight role
- Strong hands-on knowledge of customs permit declaration workflows
- Ability to coach employees and provide expert guidance on customs processing, document validation, exception handling, and customer-specific SOPs
- Experience managing operational SLAs, quality performance, escalations, productivity, and customer communication in a transaction-based environment
- Strong analytical, problem-solving, and decision-making skills, with confidence interpreting workflow and performance data
- Excellent written and verbal English communication skills
- Comfortable using dashboards, ticketing systems, Microsoft Excel, and automation-assisted operational tools
- Willingness to work onsite on rotating shifts, including weekends and public holidays as scheduled
- Direct Singapore Customs and TradeNet processing experience (nice to have)
- Experience supporting process training, nesting, SOP development, or quality improvement initiatives (nice to have)
Benefits
Comp & perks- Work from Home
- Rotating shifts supporting 24/7 operations
- Work on public holidays may be required based on the assigned roster