IT Support Specialist

Sourcefit

. Serve as the first point of contact for inbound support calls from existing customers .

Posted 10/12/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in phone-based technical support, particularly within Windows 10 and 11 environments, while effectively communicating with clients and collaborating with team members to resolve issues. Proficient in documenting interactions and understanding healthcare-related software and terminology.

Highest-signal resume keywords

Phone-Based Technical SupportWindows 10 & 11 Operating SystemsHealthcare Software SupportElectronic Health Records (EHR)Excellent English Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportWindows IT SupportDocumentation in CRMHealthcare TerminologyBilling Systems

Soft Skills

Active ListeningClear CommunicationAdaptabilityTeam CollaborationCustomer Satisfaction Focus

Industry Keywords

Healthcare IndustryClinical TerminologyFast-Paced EnvironmentService StandardsSupport Best Practices

About the role

Key responsibilities & impact

Serve as the first point of contact for inbound support calls from existing customers
Assist users with software features, system navigation, and general application use
Document all interactions and technical details accurately in the CRM
Participate in daily ticket review meetings to track progress and ensure timely resolution
Follow up with clients on closed or pending tickets to confirm completion and satisfaction
Collaborate with internal team members to escalate technical issues when necessary
Adhere to company procedures, service standards, and support best practices
Contribute to a positive, high-energy, and fast-paced team environment

Requirements

What you’ll need

Two (2) years of recent experience in phone-based technical support
Two (2) years of recent Windows IT support experience
Strong knowledge of Windows 10 & 11 operating systems and related devices
Excellent English communication skills, both verbal and written
Strong people skills with the ability to listen actively and communicate clearly
Ability to follow instructions, adapt quickly, and learn new tools and processes
High school graduate or equivalent
Experience working in the healthcare industry or supporting healthcare-related software
Solid understanding of common healthcare and clinical terminology
Prior experience with billing systems and Electronic Health Records (EHR) platforms
Proven ability to perform well in fast-paced, high-volume support environments

Benefits

Comp & perks

Work from home
Monday to Friday schedule
U.S. (PST) holidays