Patient Experience Applications Analyst – EPIC

South Central Regional Medical Center

. Serve as primary analyst and subject matter expert for assigned Epic Patient Experience applications, features, integrations, and technologies .

Posted 9/30/2026full-timeLaurel • Mississippi • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Epic Patient Experience applications, including design, configuration, testing, and optimization of patient-facing functionalities. Proficient in analyzing workflows, managing projects, and collaborating with multidisciplinary teams to enhance patient engagement and operational efficiency.

Highest-signal resume keywords

Epic CertificationHealthcare Information Systems ExperiencePatient Engagement StrategiesApplication Testing and Change ManagementRoot Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic Application DesignWorkflow AnalysisSystem IntegrationApplication ConfigurationTroubleshootingData AnalysisProject CoordinationTesting DocumentationPatient Access OptimizationDigital Health Technologies

Soft Skills

Analytical SkillsOrganizational SkillsCommunication SkillsProblem-Solving SkillsInterpersonal Skills

Tools & Technologies

Epic SystemsPatient Engagement ToolsDigital Registration PlatformsTelehealth SolutionsAI-Enabled Technologies

Certifications & Qualifications

Epic CertificationAdditional Epic Certifications

Industry Keywords

Healthcare AdministrationClinical InformaticsPatient ExperienceOperational WorkflowsRegulatory Compliance

About the role

Key responsibilities & impact

Serve as primary analyst and subject matter expert for assigned Epic Patient Experience applications, features, integrations, and technologies
Design, configure, test, implement, maintain, and optimize patient-facing Epic functionality and related integrations
Maintain application configuration and ensure functionality supports approved patient, clinical, and operational workflows
Monitor application performance and resolve incidents, service requests, and system issues
Perform root cause analysis and troubleshooting for application, device, integration, and workflow issues
Manage application tickets, workqueues, enhancement requests, and project assignments
Coordinate with Epic application teams on integrated workflows and system dependencies
Maintain application documentation, configuration records, testing evidence, procedures, and support materials
Support patient access, scheduling, registration, check-in, intake, communication, education, outreach, navigation, and follow-up workflows
Support patient-facing functions including self-service scheduling, digital registration, eCheck-In, questionnaires, proxy access, messaging, telehealth, bill payment, patient education, surveys, and engagement tools
Support patient outreach, communication campaigns, appointment reminders, recalls, referral follow-up, care management, and population health initiatives
Support emerging patient technologies including virtual assistants and AI-enabled patient engagement tools
Evaluate patient-facing workflows and recommend improvements to usability and patient experience
Gather, analyze, validate, and document operational, patient, and technical requirements
Translate business requirements into Epic configuration and workflow solutions
Design, build, test, and implement approved enhancements
Evaluate new Epic functionality and recommend adoption opportunities
Lead application readiness for Epic upgrades, quarterly releases, and planned system changes
Review release notes and assess operational and technical impacts of new functionality
Develop and execute upgrade test plans and scripts; coordinate integrated testing and validate system performance
Lead or participate in application implementations, optimization efforts, strategic initiatives, and patient experience projects
Support unit, integrated, regression, user acceptance, and production validation testing
Participate in go-live planning, command center support, issue triage, and post-live stabilization
Provide project status updates and communicate risks, barriers, decisions, and dependencies
Build relationships with operational, clinical, administrative, and technical stakeholders
Facilitate requirements, workflow, solution review, and decision-making meetings
Communicate technical information to clinical, operational, administrative, and leadership audiences
Develop test plans, validation documentation, workflow documentation, tip sheets, training materials, and support resources
Provide application education and workflow guidance to leaders, trainers, subject matter experts, and end users
Support go-live activities, upgrades, enhancements, workflow changes, and post-implementation issue resolution
Participate in after-hours support, upgrades, go-lives, and on-call responsibilities as assigned

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Healthcare Administration, Business, Clinical Informatics, a clinical discipline, or a related field
An equivalent combination of relevant education and experience may be considered
Two to three years of healthcare information systems, healthcare operations, patient access, patient experience, clinical operations, or related experience
Demonstrated analytical, organizational, and problem-solving skills
Experience collaborating with clinical, operational, and technical stakeholders
Epic certification in the primary application assigned to the position must be obtained and maintained within the organization-designated timeframe
Additional Epic certifications, accreditations, proficiencies, or badges as required for the assigned Patient Experience application portfolio
Training or credentialing required for new Epic Patient Experience applications and technologies as responsibilities evolve
Ongoing completion of required Epic training and continuing education
Strong understanding of Epic application design, build, testing, implementation, maintenance, and optimization processes
Understanding of patient engagement, patient access, digital health, and patient experience strategies
Ability to learn and assume responsibility for new applications and emerging technologies
Ability to analyze complex clinical and operational workflows and recommend practical, sustainable solutions
Knowledge of application testing, change management, implementation, and production support practices
Ability to gather and translate business requirements into technical and workflow solutions
Strong troubleshooting, critical-thinking, and root cause analysis skills
Ability to evaluate system changes across integrated applications and operational areas
Excellent written, verbal, presentation, and interpersonal communication skills
Strong documentation, organization, and project coordination skills
Ability to manage multiple priorities, assignments, projects, and deadlines
Ability to work independently while collaborating effectively within multidisciplinary teams
Ability to communicate effectively with technical teams, operational leaders, providers, clinical staff, and end users
Knowledge of healthcare privacy, security, confidentiality, and regulatory requirements
Ability to perform the essential functions of the position
Onsite at least twice weekly at South Central Regional Medical Center and affiliated facilities
May require occasional evening or weekend work
Participates in on-call support rotations as assigned
Travel may be required for Epic training, certification maintenance, or organizational meetings

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations for qualified individuals under the ADA
Epic training, certification maintenance, or organizational meeting travel may be provided/required as applicable