South Central Regional Medical Center

Analyst

• Serve as primary analyst and subject matter expert for assigned Epic Patient Experience applications, features, integrations, and technologies
• Design, configure, test, implement, maintain, and optimize patient-facing Epic functionality and related integrations
• Maintain application configuration and ensure functionality supports approved patient, clinical, and operational workflows
• Monitor application performance and resolve incidents, service requests, and system issues
• Perform root cause analysis and troubleshooting for application, device, integration, and workflow issues
• Manage application tickets, workqueues, enhancement requests, and project assignments
• Coordinate with Epic application teams on integrated workflows and system dependencies
• Maintain application documentation, configuration records, testing evidence, procedures, and support materials
• Support patient access, scheduling, registration, check-in, intake, communication, education, outreach, navigation, and follow-up workflows
• Support patient-facing functions including self-service scheduling, digital registration, eCheck-In, questionnaires, proxy access, messaging, telehealth, bill payment, patient education, surveys, and engagement tools
• Support patient outreach, communication campaigns, appointment reminders, recalls, referral follow-up, care management, and population health initiatives
• Support emerging patient technologies including virtual assistants and AI-enabled patient engagement tools
• Evaluate patient-facing workflows and recommend improvements to usability and patient experience
• Gather, analyze, validate, and document operational, patient, and technical requirements
• Translate business requirements into Epic configuration and workflow solutions
• Design, build, test, and implement approved enhancements
• Evaluate new Epic functionality and recommend adoption opportunities
• Lead application readiness for Epic upgrades, quarterly releases, and planned system changes
• Review release notes and assess operational and technical impacts of new functionality
• Develop and execute upgrade test plans and scripts; coordinate integrated testing and validate system performance
• Lead or participate in application implementations, optimization efforts, strategic initiatives, and patient experience projects
• Support unit, integrated, regression, user acceptance, and production validation testing
• Participate in go-live planning, command center support, issue triage, and post-live stabilization
• Provide project status updates and communicate risks, barriers, decisions, and dependencies
• Build relationships with operational, clinical, administrative, and technical stakeholders
• Facilitate requirements, workflow, solution review, and decision-making meetings
• Communicate technical information to clinical, operational, administrative, and leadership audiences
• Develop test plans, validation documentation, workflow documentation, tip sheets, training materials, and support resources
• Provide application education and workflow guidance to leaders, trainers, subject matter experts, and end users
• Support go-live activities, upgrades, enhancements, workflow changes, and post-implementation issue resolution
• Participate in after-hours support, upgrades, go-lives, and on-call responsibilities as assigned

Patient Experience Applications Analyst – EPIC