Call Center Trainer

Southeastrans, Inc.

. Conduct classroom training for newly hired call center personnel, including policies, procedures and Insight™ system usage .

Posted 10/13/2026full-timeVilla Rica • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training development and delivery, with a focus on call center operations and customer service. Proficient in evaluating trainee progress and implementing continuous improvement strategies to enhance training effectiveness.

Highest-signal resume keywords

Call Center ExperienceTraining DevelopmentMS Office ProficiencyAnalytical ThinkingProfessional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentAssessment DocumentationCall Center OperationsTyping 40 WPMTraining Material Creation

Soft Skills

Organizational SkillsProblem-SolvingCollaborationPositive AttitudeCoaching

Tools & Technologies

MS PowerPointMS WordMS OutlookMS ExcelInsight™ System

Industry Keywords

Customer Service TrainingClassroom TrainingContinuous ImprovementTraining EvaluationFlexible Schedule

About the role

Key responsibilities & impact

Conduct classroom training for newly hired call center personnel, including policies, procedures and Insight™ system usage
Deliver quarterly customer service training
Partner with Learning and Development Leadership to develop, revise and execute training programs aligned with corporate strategic goals
Assist in developing training materials and assessment documentation
Evaluate trainee progress and provide individualized assistance for successful transition to the Call Center
Provide written feedback to Call Center management regarding training results
Assess the training program and present continuous-improvement recommendations to Call Center Management
Identify learning needs and collaborate with leadership to develop operating procedures
Monitor call center associates when training sessions are not scheduled
Make recommendations to improve scripts, programs and training techniques
Build fun and energy into the classroom and overall training experience
Coach and offer feedback
Deliver training in formal classroom and/or virtual settings
Perform other duties as assigned

Requirements

What you’ll need

2+ year minimum – Call Center experience
Proficiency with MS Office applications including PowerPoint, Word, Outlook and Excel
Professional verbal and written communication skills
Ability to type 40 wpm
Ability to write simple correspondence
Excellent analytical thinking and problem-solving skills
Superior organization skills with the ability to prioritize and manage multiple tasks effectively
Able to work independently with minor supervision
Able to work collaboratively, diplomatically and with integrity in problem-identification and problem-solving activities
Must take direction well
Professional appearance
Positive attitude
Ability to work a flexible schedule which could require weekend and evening training
Up to 25% travel, as needed
High school diploma or equivalent; some college coursework preferred