Southeastrans, Inc.

Call Center Representative

• Conduct classroom training for newly hired call center personnel, including policies, procedures and Insight™ system usage
• Deliver quarterly customer service training
• Partner with Learning and Development Leadership to develop, revise and execute training programs aligned with corporate strategic goals
• Assist in developing training materials and assessment documentation
• Evaluate trainee progress and provide individualized assistance for successful transition to the Call Center
• Provide written feedback to Call Center management regarding training results
• Assess the training program and present continuous-improvement recommendations to Call Center Management
• Identify learning needs and collaborate with leadership to develop operating procedures
• Monitor call center associates when training sessions are not scheduled
• Make recommendations to improve scripts, programs and training techniques
• Build fun and energy into the classroom and overall training experience
• Coach and offer feedback
• Deliver training in formal classroom and/or virtual settings
• Perform other duties as assigned

Explore Call Center Trainer at Southeastrans, Inc.. Review requirements and application details.