Regional Operations Support Manager

Southern Home Services

. Partner with local General/Line Managers to audit, coach, and optimize operations .

Posted 9/18/2026full-timeRemote • Kentucky • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in multi-site operations management, focusing on cost-containment strategies, compliance, and performance optimization. Proficient in utilizing ServiceTitan and financial analysis to drive operational excellence and enhance customer relationships.

Highest-signal resume keywords

Multi-Site Operations ManagementServiceTitan ProficiencyP&L Statement AnalysisLeadership and Team ManagementCost-Containment Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExcellenceData ComplianceInventory ManagementLabor Efficiency AuditingDiagnostic Quality ProtocolsFlat-Rate Pricing EnforcementFinancial Dashboard UtilizationTimecard Adherence AuditingSafety Protocol AdherenceFleet Telematics Monitoring

Soft Skills

Strong Leadership PresenceEffective CommunicationCustomer Rapport BuildingOrganizational SkillsEmpathy and Patience

Tools & Technologies

ServiceTitanMicrosoft WordMicrosoft ExcelMicrosoft PowerPointGPS Tracking Systems

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Home ServicesCost-ContainmentOperational BlueprintOSHA ComplianceEPA Refrigerant Logging

About the role

Key responsibilities & impact

Partner with local General/Line Managers to audit, coach, and optimize operations
Implement regional cost-containment strategies to improve gross margins and center EBITDA
Conduct ticket dives and audit timecard adherence, overtime, labor efficiency, dispatch efficiency, and technician utilization
Enforce standardized multi-trade flat-rate pricing guides and audit Pricebook Pro services and tasks
Oversee warehouse controls, truck stock, replenishment, inventory counts, and vendor partnerships
Ensure adherence to the SoOps operational blueprint across dispatching, sales, and service
Mandate 100% data compliance within ServiceTitan for accurate regional reporting and KPIs
Audit diagnostic and installation quality protocols to reduce recalls, return work, $0 jobs, and diagnostic-only jobs
Ensure safety training completion, safety protocol adherence, OSHA compliance checks, and EPA refrigerant logging
Monitor GPS tracking and telematics data to enforce safe driving, reduce fuel costs, and limit vehicle liabilities
Conduct unannounced multi-trade job site inspections for PPE usage and code-compliant installations
Enforce collection of 100% payment upon job completion under a COD policy
Drive technician adoption of consumer financing programs
Partner with branch managers to resolve 30/60/90-day outstanding balances and streamline invoicing workflows
Perform additional duties as assigned

Requirements

What you’ll need

5+ years of multi-site operations experience or proven track record of operational excellence, ideally within a home services platform
Proven success transforming underperforming branches into high-margin, highly compliant business units
Fluent with Microsoft Word, Excel and PowerPoint
High School diploma or GED preferred
Ability to dissect P&L statements, identify margin leakage, and execute corrective action plans
Strong leadership presence to overcome technician pushback and drive process adoption
Advanced proficiency in ServiceTitan, fleet telematics, and real-time financial dashboards
Ability to cultivate strong rapport with customers and co-workers
Ability to organize, prioritize, and manage time effectively
Ability to work independently and with integrity in a structured yet relaxed environment
Ability to patiently and empathetically help others
Valid driver's license with acceptable driving record required
Extensive travel required, including overnight travel
Excellent written and verbal communication skills
Ability to stand, walk, and sit; talk or hear in person and by telephone
Ability to use hands to type, handle, or feel objects or controls; reach with hands and arms
Ability to occasionally stoop, kneel, bend, crouch, and lift up to 10 pounds

Benefits

Comp & perks

Reliable, Year-Round Work
Weekly Paychecks
Paid Time Off and Paid Holidays
Comprehensive Medical, Dental and Vision Benefits
Company Matched 401k
Flexible schedules
Professional and on-the-job training
Growth plans