Southern Home Services

Operations

• Partner with local General/Line Managers to audit, coach, and optimize operations without direct line authority
• Implement regional cost-containment strategies to improve gross margins and center EBITDA
• Conduct ticket dives and audit timecard adherence, overtime, labor efficiency, dispatch efficiency, and technician utilization
• Enforce standardized multi-trade flat-rate pricing guides and audit Pricebook Pro services and tasks
• Oversee warehouse controls, truck stock, replenishment, inventory counts, and vendor partnerships
• Ensure adherence to the SoOps operational blueprint across dispatching, sales, and service
• Mandate 100% ServiceTitan data compliance for accurate regional reporting and KPIs
• Audit diagnostic and installation quality protocols to reduce recalls, return work, $0 jobs, and diagnostic-only jobs
• Enforce safety training, safety protocols, OSHA compliance checks, and EPA refrigerant logging
• Monitor GPS tracking and telematics to enforce safe driving, reduce fuel costs, and limit vehicle liabilities
• Conduct unannounced multi-trade job-site inspections for PPE use and code-compliant installations
• Enforce collection of 100% payment upon job completion under the COD policy
• Drive technician adoption of consumer financing programs
• Partner with branch managers to resolve 30/60/90-day outstanding balances and streamline invoicing workflows
• Perform additional duties as assigned

Regional Operations Support Manager

• Partner with local General/Line Managers to audit, coach, and optimize operations
• Implement regional cost-containment strategies to improve gross margins and center EBITDA
• Conduct ticket dives and audit timecard adherence, overtime, labor efficiency, dispatch efficiency, and technician utilization
• Enforce standardized multi-trade flat-rate pricing guides and audit Pricebook Pro services and tasks
• Oversee warehouse controls, truck stock, replenishment, inventory counts, and vendor partnerships
• Ensure adherence to the SoOps operational blueprint across dispatching, sales, and service
• Mandate 100% data compliance within ServiceTitan for accurate regional reporting and KPIs
• Audit diagnostic and installation quality protocols to reduce recalls, return work, $0 jobs, and diagnostic-only jobs
• Ensure safety training completion, safety protocol adherence, OSHA compliance checks, and EPA refrigerant logging
• Monitor GPS tracking and telematics data to enforce safe driving, reduce fuel costs, and limit vehicle liabilities
• Conduct unannounced multi-trade job site inspections for PPE usage and code-compliant installations
• Enforce collection of 100% payment upon job completion under a COD policy
• Drive technician adoption of consumer financing programs
• Partner with branch managers to resolve 30/60/90-day outstanding balances and streamline invoicing workflows
• Perform additional duties as assigned