Senior UX Researcher

SOVRA

. Build a continuous UX research practice across SOVRA's buyer products as the company develops an AI-native platform .

Posted 11/6/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

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Core Competencies

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Demonstrates extensive expertise in UX research methodologies, including qualitative and quantitative methods, while effectively influencing product and design decisions. Proficient in building research practices and ensuring accessibility standards are met across diverse teams and projects.

Highest-signal resume keywords

UX Research ExperienceResearch OperationsQualitative And Quantitative Research MethodsMentoring ResearchersAI In Research

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Usability TestingJourney MappingContextual InquiryParticipant RecruitmentResearch ProtocolsData AnalysisAccessibility ResearchInsight RepositoryResearch Evidence PresentationCompliance Research

Soft Skills

Influencing Without AuthorityCoachingFacilitating WorkshopsCollaborationCommunication

Tools & Technologies

DovetailGongPostHogAI Tools

Industry Keywords

Enterprise SaaSB2BGovtechHealthcareFinanceRegulated Domains

About the role

Key responsibilities & impact

Build a continuous UX research practice across SOVRA's buyer products as the company develops an AI-native platform
Plan quarterly research agendas with product leaders and tie them to roadmap decisions
Establish research protocols, templates, consent processes, participant recruitment and a searchable insight library
Lead generative and evaluative studies, including contextual inquiry, interviews, journey mapping, usability testing and surveys
Partner with the Data team to combine behavioral data with customer feedback and define success measures
Maintain regular contact with agency buyers and suppliers through design partners, customer groups and community sessions
Travel within North America approximately 20% of the time for site visits, contextual inquiry, user groups, planning sessions and industry events
Bring research evidence to roadmap, design and executive discussions
Facilitate workshops and co-design sessions that turn findings into decisions
Coach product managers, designers and researchers to conduct sound research independently
Make research accessible by default and help teams design to WCAG 2.2 AA and ADA
Study how buyers trust, check and correct AI features and help determine where humans remain in control
Use AI to accelerate synthesis, tagging and analysis while keeping insights traceable to participant evidence
Shape roadmap priorities, designs and launch readiness across Product, Design, Customer Experience and Data

Requirements

What you’ll need

7+ years of UX research experience in enterprise SaaS or complex B2B environments
Bachelor's degree or equivalent experience
Experience building or formalizing a research practice, including research operations, participant recruitment and an insight repository
Experience working in regulated or compliance-heavy domains such as govtech, healthcare or finance
Record of research changing product and design decisions
Ability to influence across product, design and engineering without authority and translate findings into clear recommendations
Command of qualitative and quantitative research methods
Experience mentoring researchers and raising research quality across a team
Practical daily use of AI in research, with judgment on accuracy, bias and participant privacy
Authorization to work in the United States; SOVRA cannot sponsor work visas or transfers
Accessibility research with people with disabilities and assistive technology is an asset
Experience with Dovetail, Gong and PostHog is an asset

Benefits

Comp & perks

Comprehensive health and medical coverage
Paid time off
Structured learning and development program
Paid parental leave