VP Post-Sales

Spacelift

. Own post-sales outcomes, including net revenue retention, gross retention, renewal rates, and customer health across Customer Success and Support .

Posted 9/23/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success leadership with a focus on retention and renewal metrics, including NRR and GRR. Proven ability to scale teams, manage budgets, and collaborate effectively with cross-functional partners in a B2B SaaS environment.

Highest-signal resume keywords

Customer Success LeadershipRetention Metrics ManagementTeam Scaling and DevelopmentExecutive CommunicationB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Net Revenue Retention (NRR)Gross Revenue Retention (GRR)Health ScoringQuarterly Business Reviews (QBRs)Escalation ManagementSupport SLAsData-Driven Decision-MakingBudget OwnershipForecastingPost-Sales Process Improvement

Soft Skills

CollaborationLeadershipCommunication

Industry Keywords

B2B SaaSCustomer HealthChurn Risk ManagementCustomer Lifecycle StrategySupport Quality

About the role

Key responsibilities & impact

Own post-sales outcomes, including net revenue retention, gross retention, renewal rates, and customer health across Customer Success and Support
Hire and develop team leads and managers to build a scalable management layer
Mature health scoring, QBR cadence, escalation paths, and support SLAs
Partner with Sales on renewals and expansion and identify churn risk early
Represent the customer's voice in Product and Engineering roadmap discussions
Represent post-sales priorities at the leadership table
Own the post-sales budget and forecast retention and support metrics for executive leadership and the board
Maintain support quality as ticket volume grows, including response times, resolution quality, and customer satisfaction
Collaborate with Sales, Product, Marketing, and Finance on customer lifecycle strategy and expansion

Requirements

What you’ll need

Eight or more years in Customer Success and/or Support leadership
Experience managing managers, not just individual contributors
Track record of scaling a post-sales team through a similar size range, roughly ten to thirty people
Experience building out the management layer
Clear ownership of retention and renewal metrics, including NRR, GRR, and churn, with a concrete record of improving them
Experience building or significantly improving post-sales processes, including health scoring, QBRs, escalation management, and support SLAs
Comfortable partnering with Sales leadership, Product, and Engineering
Data-driven approach to decision-making
Comfortable owning a budget and forecasting against it
Strong executive communication skills, including presenting to C-level leadership and the board
Experience in B2B SaaS, ideally with a technical or developer-facing product

Benefits

Comp & perks

Competitive salary and equity package
Medical, dental, and vision plans for employees and any dependents
401k Pension Plan
26 days of paid time off annually plus local bank holidays
Flexible working hours and a healthy 40-hour workweek
Work from anywhere
Learning & education budget
Company offsites
Remote work from anywhere in the US
International, diverse, dynamic, and passionate team with a friendly and supportive company culture