Spacelift

Sales

• Own post-sales outcomes, including net revenue retention, gross retention, renewal rates, and customer health across Customer Success and Support
• Hire and develop team leads and managers to build a scalable management layer
• Mature health scoring, QBR cadence, escalation paths, and support SLAs
• Partner with Sales on renewals and expansion and identify churn risk early
• Represent the customer's voice in Product and Engineering roadmap discussions
• Represent post-sales priorities at the leadership table
• Own the post-sales budget and forecast retention and support metrics for executive leadership and the board
• Maintain support quality as ticket volume grows, including response times, resolution quality, and customer satisfaction
• Collaborate with Sales, Product, Marketing, and Finance on customer lifecycle strategy and expansion

VP Post-Sales