SPAN

Field Engineer

• Serve as the Tier 3 escalation point for technically complex product issues in the field
• Manage field service dispatches by coordinating with installers and homeowners
• Respond within agreed SLA timeframes to escalated issues and customer responses
• Shepherd issues through resolution while coordinating with support, engineering, customers, and installers
• Collaborate with teammates on challenging troubleshooting issues
• Participate in retrospectives and feedback loops with Engineering and Customer Support
• Use SSH and CLI tools for higher-level troubleshooting
• Create and run basic scripts and light code for product and database queries
• Mine data and consolidate multiple site issues into coherent problem statements
• Build deep technical knowledge of SPAN products and continuously develop technical skills
• Document and teach technical knowledge to fellow Service Engineers
• Suggest improvements to troubleshooting tools, products, and standard operating procedures
• Contribute to the troubleshooting documentation library
• Coordinate team coverage targets
• Ensure clean shift handoffs through clear notes and process adherence

Field Support Engineer

Accountant

• Maintain accurate product cost data as part of the cost accounting function
• Support the financial close cycle and prepare monthly, quarterly, and annual close package materials and supporting schedules
• Identify control gaps within the month-end close and design and implement enhancements
• Document accounting processes and procedures to support SOX readiness
• Drive automation initiatives and partner with the Accounting team on ERP and close-tool enhancements
• Maintain debt schedules and prepare related journal entries, including interest expense, discount/premium amortization, and debt issuance cost amortization
• Support covenant compliance monitoring and reporting for outstanding debt facilities
• Partner with Treasury and FP&A on debt-related schedules and disclosures
• Administer lease accounting under ASC 842, including maintaining lease schedules, recording right-of-use assets and lease liabilities, and preparing monthly journal entries
• Support lease-related audit requests and reconcile lease accounting system output to the general ledger
• Prepare and review stock-based compensation journal entries, schedules, and equity reconciliations
• Prepare and review payroll-related journal entries and reconciliations
• Partner with Engineering and Product on capitalized software costs under ASC 350-40
• Prepare and review special and non-recurring journal entries
• Prepare and maintain monthly legal and miscellaneous accruals with supporting documentation
• Prepare rebate and sales commission accruals under ASC 340-40
• Prepare balance sheet reconciliations and assist with flux analysis
• Prepare the annual statement of cash flows using the indirect method and supporting workpapers
• Draft annual financial statement footnote disclosures in accordance with U.S. GAAP
• Support external audit requests, including preparation of PBC items
• Partner with Finance, Supply Chain, and Operations to drive operational and financial performance

Field Support Engineer

Senior Accountant