Application Support Analyst

Spark Power ⚡

. Support enterprise applications by resolving assigned tickets and incidents within agreed service levels .

Posted 11/3/2026full-timeRemote • CanadaJunior💰 CA$48 - CA$60 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application support and troubleshooting, with a strong focus on root cause analysis and user training. Proficient in managing incidents and changes within ITIL frameworks while ensuring effective communication with stakeholders.

Highest-signal resume keywords

Application SupportRoot Cause AnalysisITIL Incident ManagementNetSuite SupportMicrosoft 365 Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingData AnalysisConfiguration ManagementUser Acceptance TestingChange ManagementRequirements GatheringIncident ResolutionQuality AssuranceWorkflow ManagementReporting

Soft Skills

Analytical SkillsAttention to DetailCommunication SkillsSelf-MotivationTime Management

Tools & Technologies

ITSM Ticketing ToolsMicrosoft ExcelMicrosoft TeamsMicrosoft SharePointNetSuiteOracle Cloud ERPSAP S/4HANAJDE

Industry Keywords

Enterprise ApplicationsService LevelsEnd-User TrainingKnowledge Base DevelopmentStakeholder Communication

Tech Stack

Tools & technologies

CloudERPITSMOracle

About the role

Key responsibilities & impact

Support enterprise applications by resolving assigned tickets and incidents within agreed service levels
Troubleshoot application, integration, and data issues, perform root cause analysis, and implement permanent fixes
Monitor application health, scheduled jobs, and integrations to proactively identify and address issues
Raise and escalate issues and risks with IT management and business process owners
Keep users and stakeholders informed of issue status, planned changes, and service impacts
Configure and maintain applications, including user access, roles, workflows, forms, and reports
Gather and document requirements for minor enhancements, and coordinate their testing
Execute test plans and support user acceptance testing for patches, upgrades, and new releases
Follow change management processes to ensure changes are documented, approved, and safely deployed
Coordinate with software vendors and support partners on case escalation and resolution
Develop and maintain knowledge base articles, support procedures, and end-user guides
Provide end-user training and guidance to improve adoption and reduce recurring issues

Requirements

What you’ll need

Minimum of 1 year of experience in an application support, systems analyst, or similar role
Experience supporting NetSuite or other ERPs such as Oracle Cloud ERP, JDE, or SAP S/4HANA is a strong asset
College diploma or university degree in Information Technology, Computer Science, Business, or a related discipline
Ability to analyze data and reports to support root cause analysis
Experience using ITSM ticketing tools and working within ITIL-aligned incident, problem, and change processes
Strong analytical and troubleshooting skills with a methodical approach to problem solving
Strong attention to detail with a focus on quality and service excellence
Ability to prioritize and manage multiple requests in a fast-paced, deadline-driven environment
Clear written and verbal communication, with the ability to explain technical concepts to non-technical users
Self-motivated, with a high level of initiative, accountability, and eagerness to learn
Working knowledge of Microsoft 365, including Excel, Teams, and SharePoint

Benefits

Comp & perks

Competitive wages
Excellent benefits package with flexible options and wellness spending accounts
RRSP
Hands-on and supportive leadership team
Employee referral bonus program
Corporate discounts (hotels, travel, insurance, retail..)
Accommodations available on request for candidates taking part in all aspects of the selection process