Account Manager

Sparrow

. Increase product adoption, lead positive customer experiences, and drive growth through gross renewals and net retention improvements .

Posted 10/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,440 - $118,096 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Renewal Management and Customer Success within SaaS environments, focusing on customer engagement, retention strategies, and data-driven decision-making. Proven ability to drive revenue growth through upselling and strategic account management.

Highest-signal resume keywords

Renewal ManagementCustomer SuccessAccount ManagementStrategic Customer EngagementData-Driven Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle OptimizationKPI AchievementSQL ProficiencyCustomer SegmentationUpselling Strategies

Soft Skills

Effective CommunicationCross-Functional CollaborationTrust Building

Industry Keywords

SaaSLeave of Absence ManagementDisability ManagementAbsence Management Technology

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Increase product adoption, lead positive customer experiences, and drive growth through gross renewals and net retention improvements
Optimize the customer lifecycle through engagement programs and initiatives based on customer segmentation
Identify growth and expansion opportunities within the existing customer base to achieve revenue targets
Use raw customer data to maintain an exceptional customer experience
Reduce churn and drive new business growth through advocacy, referenceability, and referrals
Address escalated client issues with speed and urgency, coordinating resources across the company
Conduct strategic quarterly business reviews to ensure client satisfaction and identify opportunities for improvement
Partner with the sales team as a solutions architect on sales calls, providing subject matter expertise and cross-functional resources
Own expansion and upselling revenue targets and generate referrals
Represent the customer voice for product and service enhancements

Requirements

What you’ll need

5+ years of experience in Renewal Management, Account Management, Customer Success, or Customer Experience, ideally within SaaS offerings
2+ years of experience in the leave of absence space, such as at a third-party administrator, disability or absence management carrier, leave management technology provider, or administering leave in-house
Experience building strategic customer engagement plans and thoughtful touchpoints
Experience with high-touch strategic account management and digital-first low-touch models
Proven track record of achieving KPIs
Data-driven approach to process design and work
Highly effective communication skills for building trust, cross-functional collaboration, and B2B customer meetings
Comfort with SQL is a plus
Must be legally authorized to work in the United States
Must be physically working from within the United States

Benefits

Comp & perks

Remote work; all employees work remotely across the United States
Equal opportunity employer
Mission-driven work supporting companies and employees through leave management
Diverse, highly talented, and supportive team