Chief Operating Officer – COO

Spaulding Ridge

. Lead Client & Delivery Operations and evolve the global operating model that turns demand into exceptional client outcomes .

Posted 11/5/2026full-timeRemote • United StatesLead💰 $400,000 - $500,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive executive leadership in professional services and technology operations, with a focus on scaling delivery organizations, optimizing resource management, and driving operational transformation. Proven ability to build high-performing teams and foster strategic partnerships that enhance client outcomes and business performance.

Highest-signal resume keywords

Executive Leadership ExperienceGlobal Delivery Operations ManagementResource Management ExpertiseStrategic Planning and ExecutionCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Delivery Model DesignOperational TransformationResource OptimizationClient Success ManagementCost-to-Serve ManagementManaged Services OfferingsMetrics-Driven ExecutionForecasting InfrastructurePipeline ManagementGovernance Practices

Soft Skills

Outstanding CommunicationChange LeadershipCollaborationAccountabilityLeadership Talent Development

Tools & Technologies

CRM StrategyData Integrity FrameworksIntelligent WorkflowsEmerging TechnologiesDecisionOps Offerings

Industry Keywords

Professional ServicesConsultingTechnology ServicesGlobal OperationsDelivery Excellence

About the role

Key responsibilities & impact

Lead Client & Delivery Operations and evolve the global operating model that turns demand into exceptional client outcomes
Initially prioritize evolving the delivery model and advancing strategic and operational priorities, then assume full leadership and ownership of the firm's client delivery functions
Oversee client delivery operations, practitioner leadership, delivery economics, service-line performance, delivery excellence, client health, resource and capacity management, global delivery strategy, talent supply, and Revenue Operations
Build an AI-enabled, globally integrated delivery organization that accelerates client value, strengthens profitability, and creates durable competitive advantage
Report directly to the Chief Executive Officer and serve as a key member of the Executive Leadership Team
Design and evolve a modern, AI-enabled delivery model using intelligent workflows, innovative talent strategies, and emerging technologies
Build and expand global delivery capabilities through new talent markets, workforce models, delivery centers, strategic partnerships, and ecosystem opportunities
Develop and coach Practice Leaders and Managing Directors on client outcomes, team development, delivery excellence, and profitable growth
Partner with the Chief Commercial Officer to align sales and delivery operations, support strategic pursuits, strengthen client relationships, and realize client commitments
Build and lead Revenue Operations, including CRM strategy and governance, forecasting infrastructure, pipeline management, reporting frameworks, data integrity, and end-to-end commercial processes
Drive consistent delivery standards, governance practices, and quality frameworks
Advance scalable managed services, continuous enablement, and DecisionOps offerings
Establish enterprise-wide resource management practices balancing client demand, strategic opportunities, delivery quality, employee development, and organizational health
Collaborate with executive leadership on enterprise strategy, operating model evolution, service portfolio priorities, and business transformation initiatives
Lead market, organizational, and technology transformation through execution plans and measurable results
Foster accountability, innovation, operational excellence, continuous improvement, and leadership talent development and retention

Requirements

What you’ll need

20+ years of executive leadership experience within professional services, consulting, technology services, or similarly complex people-based organizations, including experience leading large-scale global operations and delivery organizations
Proven track record of scaling delivery organizations, improving profitability, and driving operational transformation in high-growth or evolving business environments
Deep expertise in professional services delivery, including resource management, utilization optimization, staffing models, delivery quality, client success, gross margin performance, and cost-to-serve management
Demonstrated success building and leading global delivery centers, distributed workforce strategies, or international talent ecosystems
Experience designing and implementing innovative delivery models, managed services offerings, operating frameworks, or commercial structures that drive improved client outcomes and business performance
Strong commercial acumen with the ability to partner effectively across sales, finance, talent, technology, and executive leadership functions
Proven ability to develop senior leaders, strengthen organizational accountability, and build high-performing teams across multiple geographies and business functions
Exceptional strategic planning, organizational leadership, and operational management capabilities with a disciplined, metrics-driven approach to execution
Executive presence and influence, with the credibility to engage clients, board members, executive stakeholders, and senior leaders on strategic business priorities
Outstanding communication and change leadership skills, with the ability to articulate a compelling vision, align stakeholders, and drive transformational initiatives successfully
Demonstrated ability to navigate ambiguity, anticipate market shifts, prioritize effectively, and execute in a fast-changing environment
Leadership style characterized by high accountability, operational rigor, collaboration, and a relentless focus on client and business outcomes
Bachelor's degree required; advanced degree preferred

Benefits

Comp & perks

Generous time off
Paid holidays
Paid parental leave
401(k) with company match
Highly subsidized health, dental, and vision plans
Company-paid life and disability insurance
Monthly allowance for well-being and technology expenses
Reimbursement for approved learning and development initiatives within defined limits
Annual discretionary bonus program
Long-term incentive (LTI) equity program
Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance
Reasonable accommodation for applicants with physical and/or mental disabilities