Spaulding Ridge

Chief Operating Officer

• Lead Client & Delivery Operations and evolve the global operating model that turns demand into exceptional client outcomes
• Initially prioritize evolving the delivery model and advancing strategic and operational priorities, then assume full leadership and ownership of the firm's client delivery functions
• Oversee client delivery operations, practitioner leadership, delivery economics, service-line performance, delivery excellence, client health, resource and capacity management, global delivery strategy, talent supply, and Revenue Operations
• Build an AI-enabled, globally integrated delivery organization that accelerates client value, strengthens profitability, and creates durable competitive advantage
• Report directly to the Chief Executive Officer and serve as a key member of the Executive Leadership Team
• Design and evolve a modern, AI-enabled delivery model using intelligent workflows, innovative talent strategies, and emerging technologies
• Build and expand global delivery capabilities through new talent markets, workforce models, delivery centers, strategic partnerships, and ecosystem opportunities
• Develop and coach Practice Leaders and Managing Directors on client outcomes, team development, delivery excellence, and profitable growth
• Partner with the Chief Commercial Officer to align sales and delivery operations, support strategic pursuits, strengthen client relationships, and realize client commitments
• Build and lead Revenue Operations, including CRM strategy and governance, forecasting infrastructure, pipeline management, reporting frameworks, data integrity, and end-to-end commercial processes
• Drive consistent delivery standards, governance practices, and quality frameworks
• Advance scalable managed services, continuous enablement, and DecisionOps offerings
• Establish enterprise-wide resource management practices balancing client demand, strategic opportunities, delivery quality, employee development, and organizational health
• Collaborate with executive leadership on enterprise strategy, operating model evolution, service portfolio priorities, and business transformation initiatives
• Lead market, organizational, and technology transformation through execution plans and measurable results
• Foster accountability, innovation, operational excellence, continuous improvement, and leadership talent development and retention

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Chief Operating Officer – COO