IT System Administrator/Help Desk Technician

SPCC Society for the Protection & Care of Children

. Provide responsive technical support through the ticket management system, including triaging, troubleshooting, resolving, and closing tickets independently when appropriate .

Posted 9/15/2026part-timeRochester • New York • United StatesJuniorMid-Level💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, including troubleshooting and resolving hardware and software issues, while effectively managing user accounts through Microsoft Active Directory and Microsoft 365. Strong communication and organizational skills are essential for collaborating with team members and addressing user needs.

Highest-signal resume keywords

Technical SupportMicrosoft Active DirectoryTroubleshootingMicrosoft Office SuiteHelp Desk Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportTicket ManagementUser Account ManagementComputing Technology ProficiencyApplication Issue ResolutionPeripheral Equipment SetupInventory ManagementNetwork ConnectivityBasic Computing Issue Diagnosis

Soft Skills

Excellent Communication SkillsOrganizational SkillsInterpersonal SkillsAttention to DetailAbility to Explain Technical Information

Tools & Technologies

Microsoft 365PowerShellTicket SoftwareRemote Access ToolsWebsite Management Tools

Certifications & Qualifications

Valid NYS Driver’s License

Industry Keywords

Trauma-Informed CareHumanity Centered CareHelp DeskTechnical Support Environment

About the role

Key responsibilities & impact

Provide responsive technical support through the ticket management system, including triaging, troubleshooting, resolving, and closing tickets independently when appropriate
Troubleshoot network, connectivity, hardware, software, account access, and application issues
Escalate complex matters to the Director of IT as needed
Manage users and groups through Microsoft Active Directory, PowerShell, and Microsoft 365
Set up, reassign, and decommission peripheral equipment and technology
Maintain accurate technology and resource inventory records
Assist remote users with accessing on-premise resources and resolving password and application issues
Manage and update the organization's website in response to user requests or identified needs
Communicate regularly with the Director of IT regarding tickets, system needs, recurring issues, and other technology concerns
Participate in weekly supervision and use supervision for problem-solving and professional development

Requirements

What you’ll need

Demonstrated commitment to humanity centered care work and delivering services within a trauma-informed and equitable lens
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite including Office 365
Excellent organizational skills and attention to detail
Excellent interpersonal skills
Ability to clearly explain technical information to all employees
Ability to quickly learn device and account management systems as needed
2+ years of experience working in a help desk capacity or related environment
Proficient with computing technology and ticket software
Experience diagnosing and resolving basic computing technical issues
Must successfully complete all required background checks and clearances
Valid NYS driver’s license with required insurance

Benefits

Comp & perks

Part-time position for 12 hours per week
Trauma-informed, supportive, and inclusive work environment
Flexibility
Professional growth
Reflective supervision
Weekly supervision
Meaningful relationships and opportunity to create a lasting impact on the lives of families in the community