SPCC Society for the Protection & Care of Children

Supervisor

• Provide reflective, administrative, and operational supervision to Visitation Specialists
• Lead team meetings, staff training, coaching, performance management, and quality assurance activities
• Support staff scheduling, caseload oversight, documentation review, data management, coverage coordination, and timecard approvals
• Collaborate with courts, community partners, funders, and internal stakeholders on service delivery and case planning
• Participate in hiring, onboarding, supervision, and development of staff and interns
• Foster an inclusive, equitable, and psychologically safe team environment
• Monitor program performance through file reviews, data collection, reporting, and continuous quality improvement
• Provide leadership and decision-making in complex, high-conflict, or crisis situations
• Serve as a program resource in the absence of the Program Manager

Supervisor – Supervised Visitation Services

Program Manager

• Provide strategic leadership and direction for the Supervised Visitation Program
• Set program priorities, standards, measurable goals, timelines, and accountability structures
• Ensure high-quality, safe, family-centered, trauma-informed, and humanity-centered services
• Maintain accountability for service quality, utilization, outcomes, safety, contract performance, and compliance
• Establish decision-making authority, delegation, escalation pathways, and accountability across SVP leadership
• Set performance expectations and oversee staff development, performance management, and sustained improvement
• Develop and oversee the SVP budget, including spending, projections, staffing allocations, fiscal risks, expenses, reconciliations, and corrective actions
• Oversee program data, outcomes, utilization, access, waitlists, cancellations, timeliness, quality, family experience, and staff capacity
• Ensure accurate and timely internal, funder, county, and state reporting
• Supervise, coach, and support the Assistant Manager of Operations and Training and three SVP Program Supervisors
• Set workforce and leadership-coverage priorities, including hiring, transitions, workload, scheduling, development, and succession planning
• Hold the Assistant Manager accountable for daily Visitation Center operations, shared services, training, and escalation of significant concerns
• Serve as the primary SVP liaison to funders, county and state representatives, and community partners
• Build strategic community and cross-program relationships
• Review performance, identify risks and opportunities, make timely decisions, and ensure improvements and corrective actions are implemented

Program Manager – Supervised Visitation

Human Resources

• Serve as a first-line HR resource for employees and supervisors
• Respond to routine HR questions, provide guidance, and escalate complex or sensitive matters
• Provide first-line employee relations support, document concerns, assist with workplace issue resolution, and conduct initial fact-gathering
• Administer biweekly payroll and timekeeping operations
• Support performance management, corrective action, performance improvement plans, documentation, follow-up, and supervisor coaching
• Promote consistent application of HR policies, procedures, and employment practices
• Coordinate recruitment and pre-employment processes, including job postings, applicant screening, interview coordination, checks, offers, and onboarding preparation
• Lead onboarding and offboarding processes
• Administer employee benefits and retirement processes
• Coordinate employee leave and accommodation processes
• Maintain HRIS data, personnel records, and HR documentation
• Prepare routine HR reports and data for operations, compliance, audits, and decision-making
• Support employee training and professional development, including required compliance training
• Assist with HR compliance activities, postings, recordkeeping, audits, policy implementation, and employment-law compliance
• Assist with HR projects, policy updates, process improvements, employee communications, and employee-experience initiatives
• Maintain current knowledge of HR practices, employment laws, regulations, and HR technology

Human Resources Generalist

IT Support

• Provide responsive technical support through the ticket management system, including triaging, troubleshooting, resolving, and closing tickets independently when appropriate
• Troubleshoot network, connectivity, hardware, software, account access, and application issues
• Escalate complex matters to the Director of IT as needed
• Manage users and groups through Microsoft Active Directory, PowerShell, and Microsoft 365
• Set up, reassign, and decommission peripheral equipment and technology
• Maintain accurate technology and resource inventory records
• Assist remote users with accessing on-premise resources and resolving password and application issues
• Manage and update the organization's website in response to user requests or identified needs
• Communicate regularly with the Director of IT regarding tickets, system needs, recurring issues, and other technology concerns
• Participate in weekly supervision and use supervision for problem-solving and professional development

Supervisor – Supervised Visitation Services

Program Manager – Supervised Visitation

Human Resources Generalist

IT System Administrator/Help Desk Technician