Program Manager – Supervised Visitation

SPCC Society for the Protection & Care of Children

. Provide strategic leadership and direction for the Supervised Visitation Program .

Posted 9/15/2026full-timeRochester • New York • United StatesMid-LevelSenior💰 $68,000 - $83,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strategic leadership in program management, ensuring high-quality, trauma-informed services while maintaining accountability for performance and compliance. Proficient in budget oversight, staff development, and fostering community relationships to enhance program effectiveness.

Highest-signal resume keywords

Program SupervisionTrauma-Informed CareBudget ManagementStaff DevelopmentCommunity Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementData AnalysisFiscal ManagementEvidence-Based PracticesChild Development Knowledge

Soft Skills

LeadershipEmotional RegulationConflict ResolutionEffective CommunicationOrganizational Skills

Tools & Technologies

Microsoft OfficeCloud-Based Case Management SystemsScheduling SoftwareData Reporting Systems

Certifications & Qualifications

Valid NYS Driver’s License

Industry Keywords

Supervised VisitationFamily-Centered ServicesTrauma-Informed PracticesChild WelfareNonprofit Sector

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide strategic leadership and direction for the Supervised Visitation Program
Set program priorities, standards, measurable goals, timelines, and accountability structures
Ensure high-quality, safe, family-centered, trauma-informed, and humanity-centered services
Maintain accountability for service quality, utilization, outcomes, safety, contract performance, and compliance
Establish decision-making authority, delegation, escalation pathways, and accountability across SVP leadership
Set performance expectations and oversee staff development, performance management, and sustained improvement
Develop and oversee the SVP budget, including spending, projections, staffing allocations, fiscal risks, expenses, reconciliations, and corrective actions
Oversee program data, outcomes, utilization, access, waitlists, cancellations, timeliness, quality, family experience, and staff capacity
Ensure accurate and timely internal, funder, county, and state reporting
Supervise, coach, and support the Assistant Manager of Operations and Training and three SVP Program Supervisors
Set workforce and leadership-coverage priorities, including hiring, transitions, workload, scheduling, development, and succession planning
Hold the Assistant Manager accountable for daily Visitation Center operations, shared services, training, and escalation of significant concerns
Serve as the primary SVP liaison to funders, county and state representatives, and community partners
Build strategic community and cross-program relationships
Review performance, identify risks and opportunities, make timely decisions, and ensure improvements and corrective actions are implemented

Requirements

What you’ll need

Demonstrated ability to lead through clear expectations, appropriate delegation, timely decisions, consistent follow-through, and equitable accountability
Ability to respond to crises, high-profile cases, change, and competing demands in an emotionally regulated, decisive, and compassionate manner
Ability to build psychological safety, receive feedback, address conflict and relational rupture, and support repair while maintaining performance expectations
Strong organizational, analytical, fiscal, verbal, and written communication skills
Knowledge of evidence-based and best-practice approaches relevant to supervised visitation, including relationship-based, trauma-informed, family-systems, reflective, intimate-partner-violence, child-development, and anti-racist practices
Demonstrated commitment to humanity centered care work and delivering services within a trauma-informed and equitable lens
Proficiency with Microsoft Office and cloud-based case management, scheduling, data, and reporting systems
A bachelor’s degree in human services, social work, public administration, or a related field is preferred
Combination of relevant education, professional experience, leadership experience, and demonstrated competencies may be considered in lieu of a degree
At least five years of program supervision and people-management experience in human services, preferably in a nonprofit setting
At least three years of experience working with families involved with child welfare
Knowledge of child development, safety and risk, family violence, trauma, racial inequities, and distressed family systems
Must successfully complete all required background checks and clearances
Must possess a valid NYS driver’s license with required insurance

Benefits

Comp & perks

Benefits eligible
Flexible work environment
Professional growth opportunities
Reflective supervision
Trauma-informed, supportive, and inclusive work environment