Program Supervisor

SPCC Society for the Protection & Care of Children

. Supervise and support Family Support Specialists and Family Resource Specialists within the Healthy Families Monroe program .

Posted 10/9/2026full-timeRochester • New York • United StatesMid-LevelSenior💰 $28 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supervising and supporting diverse teams within family support services, with a strong focus on infant and child development, trauma-informed care, and reflective practice. Proficient in maintaining accurate records and ensuring compliance with Healthy Families New York guidelines.

Highest-signal resume keywords

Supervisory ExperienceKnowledge of Infant and Child DevelopmentExperience in Home Visiting ProgramsStrong Communication SkillsCommitment to Trauma-Informed Care

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry in MIS SystemFamily AssessmentCase ManagementReflective PracticePerformance ReviewCrisis NavigationFamily-Centered Service ProvisionStrengths-Based Service ProvisionChild Abuse and Neglect DynamicsInfant Mental Health Endorsement

Soft Skills

EmpathyHumilityOrganizational SkillsRespectful InteractionTeam Leadership

Tools & Technologies

MIS Management System

Certifications & Qualifications

Master's Degree in Human ServicesValid NYS Driver's License

Industry Keywords

Healthy Families Monroe ProgramCulturally Diverse CommunitiesHumanity-Centered CareTrauma-Informed LensFamily Support Specialists

About the role

Key responsibilities & impact

Supervise and support Family Support Specialists and Family Resource Specialists within the Healthy Families Monroe program
Assist with hiring, training, and ongoing support of the HFM team
Provide and document weekly individual reflective supervision according to Healthy Families New York guidelines in the MIS system
Lead weekly team meetings, including case consultation and programmatic updates
Complete and support timely and accurate data entry in the MIS management system
Monitor family intakes, assessments, and case closings to ensure compliance with HFNY guidelines
Observe direct services regularly to provide staff guidance and support
Assist in planning periodic family events and outings
Partner with the Program Manager on funder reports and annual site visits
Complete annual staff performance reviews and address performance concerns in consultation with the Program Manager
Attend required agency meetings, including weekly supervision and departmental meetings
Ensure funder and SPCC program outcomes are met

Requirements

What you’ll need

Demonstrated ability to supervise and support diverse staff with humility, empathy, and respect, particularly in high-stress work environments
Knowledge of infant and child development and parent-child attachment
Knowledge of parent-infant health and dynamics of child abuse and neglect
Experience supporting culturally diverse communities/families
Willingness to engage in building reflective practice
Detail-oriented, organized and strong communication skills, both verbal and written
Ability to interact with professionals and participating families respectfully and genuinely
Ability to lead a team and navigate crisis situations calmly and in a grounded manner
Ability to navigate and maintain accurate records within the required MIS computer system
Demonstrated commitment to humanity-centered care work and delivering services within a trauma-informed and equitable lens
Master's degree in Human Services or a related field focused on working with children and families; or bachelor's degree in a related field with at least three years of relevant experience; or less than a bachelor's degree with commensurate experience in Healthy Families America (HFA)
Three years of supervisory experience or five years of direct service experience in a home visiting program
Experience with family services embracing family-centered and strengths-based service provision
Experience in home visiting with a strong background in early childhood prevention services
Experience with reflective practice
Candidate must successfully complete all required background checks and clearances
Valid NYS driver's license with required insurance
Infant mental health endorsement preferred

Benefits

Comp & perks

Benefits eligible
Trauma-informed, supportive, and inclusive work environment
Flexibility
Professional growth
Reflective supervision