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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing engagement strategies and managing partner support to enhance advocacy program impact. Proficient in digital marketing and customer success, with strong organizational and communication skills to effectively collaborate in a fast-paced environment.
Highest-signal resume keywords
Customer Success ExperienceDigital Marketing KnowledgeMicrosoft Office ProficiencyHubSpot CRM FamiliarityStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportCampaign ImplementationTroubleshootingReportingDigital MarketingAdvocacyPublic Affairs
Soft Skills
Excellent CommunicationCollaborative ApproachProblem-Solving
Tools & Technologies
HubSpotAsanaSlackGoogle Products
Industry Keywords
Partner EngagementAdvocacy ProgramOnboardingImplementation Materials
About the role
Key responsibilities & impact- Develop engagement strategies to help partners use Speak4 and maximize advocacy program impact
- Manage partner support requests, including campaign implementation, platform questions, troubleshooting, and reporting
- Create product updates, implementation guides, and resources for new platform capabilities
- Partner with Sales to onboard new partners and ensure seamless campaign setup and implementation
- Collaborate with Marketing to develop and improve product, onboarding, and implementation materials
- Advocate internally for partners by identifying recurring needs and communicating feedback
- Help improve the overall partner experience
- Support additional team priorities in a collaborative start-up environment
Requirements
What you’ll need- At least two years of experience in a customer success, client services, customer support, or similar partner-facing role
- At least one year of experience in digital marketing, politics, advocacy, public affairs, or a related field
- Strong computer literacy and experience with Microsoft and Google products
- Familiarity with HubSpot or a comparable CRM, Asana or a similar project management platform, and Slack
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Excellent written and verbal communication skills
- Collaborative, team-oriented approach
- Ability to troubleshoot issues and identify practical solutions
- Ability to translate detailed or technical information into clear, actionable recommendations
- Ability to manage multiple priorities in a fast-paced environment
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Life insurance
- Paid parental leave
- Paid vacation
- Paid sick leave
- Work from home hybrid environment
- Commission