Speak4

Customer Success Manager

• Develop engagement strategies to help partners use Speak4 and maximize advocacy program impact
• Manage partner support requests, including campaign implementation, platform questions, troubleshooting, and reporting
• Create product updates, implementation guides, and resources for new platform capabilities
• Partner with Sales to onboard new partners and ensure seamless campaign setup and implementation
• Collaborate with Marketing to develop and improve product, onboarding, and implementation materials
• Advocate internally for partners by identifying recurring needs and communicating feedback
• Help improve the overall partner experience
• Support additional team priorities in a collaborative start-up environment

Partner Success Manager