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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing customer support in German, with strong problem-solving and troubleshooting skills. Maintains compliance with GDPR and internal policies while effectively managing customer inquiries and complaints.
Highest-signal resume keywords
C1 Level Of GermanB1 Level Of EnglishCustomer Service ExperienceProblem-Solving SkillsSales And Cross-Selling Opportunities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsInterpersonal SkillsCustomer-Oriented MindsetOrganizational SkillsAttention To Detail
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer SupportTechnical InquiriesBilling InquiriesService-Related InquiriesGDPR ComplianceQuality StandardsCustomer ExperienceComplaint ManagementContinuous ImprovementProduct Knowledge
About the role
Key responsibilities & impact- Provide professional customer support in German, assisting customers with their questions and requests
- Handle technical, billing and service-related inquiries and provide appropriate solutions
- Manage customer complaints professionally and ensure timely resolution
- Troubleshoot customer issues and escalate cases when required
- Accurately record and document all customer interactions
- Collect necessary information to support effective case resolution
- Identify and communicate relevant sales and cross-selling opportunities
- Maintain up-to-date knowledge of products, services and processes
- Follow established quality standards, internal procedures and customer service guidelines
- Ensure compliance with GDPR, consumer safety requirements and internal policies
- Escalate product safety or regulatory concerns through appropriate channels
- Identify recurring customer issues and share feedback for continuous improvement
- Represent the brand professionally and contribute to a high-quality customer experience
Requirements
What you’ll need- C1 level of German – both written and spoken
- B1 level of English
- High School Diploma
- Previous customer service or sales experience is preferred but not required
- Strong communication and interpersonal skills
- Customer-oriented mindset with a professional and positive attitude
- Ability to handle complaints calmly and effectively
- Strong problem-solving and troubleshooting skills
- Comfortable identifying sales and cross-selling opportunities
- Good organizational skills and attention to detail
- Ability to follow structured processes and quality standards
- Willingness to learn and develop within a dynamic customer service environment
- Full-time availability
- Flexibility regarding working hours and potential schedule adjustments
Benefits
Comp & perks- Performance bonus of up to 10% of gross salary after 3 months, based on KPI performance
- Sales bonus with no monthly limit, averaging approximately €200 per month
- €2,000 signing bonus, paid in 6 installments (€300 x 5 + €500)
- First signing bonus installment paid at the end of training
- €80–€100 monthly meal allowance, depending on the number of days worked during the month
- Health insurance through Generali
- Multisport and/or Coolfit card
- Access to a learning and development platform
- Comprehensive paid training before taking over customer interactions independently
- Ongoing learning and development opportunities
- International, customer-focused work environment