Spear Physical Therapy

Customer Support

• Serve as a liaison between patients and therapists, focusing on customer service and access to care
• Facilitate patient visits and therapist appointment scheduling
• Handle appointment scheduling, including accurate data entry
• Answer incoming phone calls and online appointment and contact requests
• Respond professionally to calls with warmth, patience, and compassion
• Answer at least 55 incoming calls and at least 20 New Patient Hotline calls daily
• Take accurate, complete messages and route them appropriately
• Respond to voice messages within 15 minutes
• Answer online requests within 30 minutes
• Maintain online request trackers with request status, appointment details, clinic, and account numbers
• Make a minimum of 40 outbound calls per day
• Schedule new-patient appointments according to scheduling rules
• Gather patient demographic information and create accounts
• Schedule follow-up appointments and reschedule or cancel appointments as appropriate
• Update provider schedules with detailed notes and follow appointment-template guidelines
• Mail or email patient instructions when necessary
• Follow up on emails within one hour
• Complete Customer Service Team tasks in Raintree
• Provide five-star customer service to employees, clients, patients, and referral sources
• Assist with internal and external practice marketing
• Maintain confidentiality and professional interpersonal relationships
• Support teamwork, adapt to changing needs, anticipate problems, and contribute to operational improvements

Explore Customer Service Representative at Spear Physical Therapy. Review requirements and application details.