Customer Service Representative

Spear Physical Therapy

. Serve as a liaison between patients and therapists .

Posted 11/9/2026full-timeUnited StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage appointment scheduling and patient communications effectively. Proficient in maintaining confidentiality and adhering to HIPAA regulations while providing empathetic support to patients and collaborating with healthcare teams.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingHIPAA EligibilityExcellent Communication SkillsMulti-Line Phone System Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Account CreationData EntryRaintree SoftwareOffice Equipment Operation

Soft Skills

EmpathyProfessionalismCollaborationTime ManagementProblem Solving

Tools & Technologies

Multi-Line Phone SystemOnline Request TrackersEmail Communication

Industry Keywords

HIPAAPatient CareCustomer ServiceTelecommunicationOperational Efficiency

About the role

Key responsibilities & impact

Serve as a liaison between patients and therapists
Facilitate patient visits and therapist appointment scheduling
Handle appointment scheduling, including new and follow-up appointments
Answer incoming phone calls, New Patient Hotline calls, online appointment requests, and contact requests
Gather patient demographic information and create patient accounts
Reschedule and cancel appointments according to applicable rules
Update providers’ schedules with detailed notes
Follow scheduling-template guidelines for appointment length, time, and type
Send patients appropriate instructions by mail or email
Maintain online request trackers with request status, appointment details, clinic, and account numbers
Make at least 40 outbound calls per day
Respond to voice messages within 15 minutes
Respond to online requests within 30 minutes and emails within one hour
Complete Customer Service Team tasks in Raintree
Provide professional, empathetic, confidential, five-star customer service
Support marketing to patients, physicians, and referral sources
Collaborate with the Customer Service Team and Front Desk Care Coordinator team
Contribute to process improvements, innovation, and operational efficiency

Requirements

What you’ll need

High school diploma or equivalent
Must live in the Tri-State Area (NY, NJ, CT)
Relevant customer service experience helpful
Excellent verbal and written communication skills
Experience with multi-line phone system helpful
Quiet private space at home for a workstation
Home internet speed of 300 MBPS or better
Able to work all rotating shifts from 7am–4pm, 8am–5pm, 9am–6pm, 10am–7pm, and 11am–8pm
Able to commute into NYC/Manhattan for the initial three weeks of training
Manual dexterity to manipulate office equipment and make written notations
Ability to use a computer keyboard for 25–90% of the workday
Ability to sit at a desk for 25–90% of the workday
Hearing acuity for telephone communication
Visual acuity to read printed and computer-screen information
Ability to sit, stand, and walk for extended periods
Ability to occasionally lift 10 pounds from floor to waist
HIPAA eligibility for access to PHI and EPHI based on job duties

Benefits

Comp & perks

Remote work after in-person training
Full-time hourly employment