Specright

Technical Customer Success

• Partner with Customer Success Managers to support onboarding, implementations, and ongoing technical success
• Translate customer business requirements into scalable technical solutions within Salesforce and related systems
• Guide customers on configuration, automation, and system design best practices
• Identify technical risks and proactively drive resolution
• Configure and optimize Salesforce objects, fields, flows, validations, and automations
• Design and support integrations between Salesforce and third-party systems using APIs, middleware, and data synchronization
• Troubleshoot technical issues related to data integrity, performance, and system behavior
• Maintain solution designs, configurations, and integration diagrams
• Liaise between customers and Product, Engineering, and Support teams
• Provide Product feedback on customer use cases, technical gaps, and enhancement opportunities
• Support pre-renewal and expansion efforts by validating technical feasibility and scalability
• Help customers achieve success metrics and ROI through technical enablement
• Participate in Executive Business Reviews with technical insights and roadmap alignment
• Identify opportunities for automation, optimization, and technical expansion

Customer Success Engineer