Senior Customer Success Manager

Specright

. Develop trusted advisor relationships with customer executive sponsors aligned to business cases and strategies .

Posted 10/23/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS Account Management and Strategy Consulting, with a strong focus on customer adoption, training, and best-practice development. Proven ability to navigate complex customer organizations and deliver impactful executive-level presentations.

Highest-signal resume keywords

SaaS Account ManagementExecutive-Level PresentationsCustomer Adoption StrategiesComplex Project ImplementationsNegotiation with C-Level Executives

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsRelationship BuildingConsultative Selling

Industry Keywords

Customer ValueBusiness CasesService AdoptionGrowth OpportunitiesBest Practices

About the role

Key responsibilities & impact

Develop trusted advisor relationships with customer executive sponsors aligned to business cases and strategies
Establish and oversee customer adoption, training, and best-practice development
Drive incremental customer value and return on investment
Facilitate a community of Specright customers and share best practices
Identify and grow opportunities with sales teams to achieve growth, retention, and renewals
Understand customer requirements, service adoption, and corporate structure for rollout and adoption
Drive ongoing feature enablement
Disseminate application and vertical best practices
Consult with and negotiate with C-level executives
Articulate value and promote adoption and expansion of Specright

Requirements

What you’ll need

5+ years relevant work experience
Experience in SaaS account management or strategy consulting a plus
Ability to navigate complex customer organizations effectively
Experience delivering highly effective executive-level presentations
Proven experience managing large, complex SaaS project implementations
Excellent presentation, written, and oral communication skills

Benefits

Comp & perks

100% remote work
Open and relatively flat organization
Collaborative culture emphasizing sharing ideas and information
Entrepreneurial, informal, versatile, intelligent, and fast-paced culture
Inclusive environment and commitment to diversity
Equal opportunity employment