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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project design, implementation, and client success within the US government sector, while effectively communicating and building relationships to ensure client satisfaction and program integrity.
Highest-signal resume keywords
Project DesignClient SuccessUS Government ExperienceRisk ManagementCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementSolution DesignProject DeliveryOperational SecurityInsider Threat AwarenessInvestigationsDefense CyclesIntelligence Cycles
Soft Skills
CommunicationTeam CollaborationInfluencingCustomer FocusResponsibility
Certifications & Qualifications
US Government Security Clearance
Industry Keywords
Client LifecycleWorkflowTrainingExecutionDeliveryBusiness Integrity
About the role
Key responsibilities & impact- Travel throughout the United States to interact directly with US government clients at various locations
- Support operations in establishing workflow, project design, training, execution, and delivery of selected programs
- Serve as the first operational contact in the client lifecycle
- Lead solution design and onboarding, training and implementation, and successful turnover to ongoing account management
- Understand client workflow, requirements, and risk objectives
- Deliver comprehensive solutions and conduct training for client groups
- Explain project plans, procedures, FAQs, and training materials to clients
- Act as an initial operational lead for Project Managers and Client Partner Liaisons
- Travel to client sites to kick off projects and uphold company values and processes
- Coordinate with internal and external team members on client goals and business objectives
- Ensure project manager goals and government requirements are implemented and delivered
- Maintain business integrity of programs and uphold internal policies, training materials, and standards
- Build strong working relationships across accounts and provide a best-in-class client experience
- Drive client adoption of Clearspeed solutions and identify opportunities to increase and expand projects
- Perform additional related duties as required
Requirements
What you’ll need- Bachelor’s degree in or a related field, or equivalent work experience
- 3-5 years of professional experience providing customer service, project design, project implementation, or client success
- Proven experience within the US government and military is preferred
- Experience with investigations, defense, or intelligence cycles is a plus
- Previous training in operational security, insider threat awareness, or risk management is a plus
- Knowledge of project management, project delivery, or solution design is preferred
- Demonstrated ability to communicate, present and influence at all levels
- Customer focused; able to work on a self-initiated basis and in a team environment
- Outgoing, responsible, and able to function within a team while traveling for extended periods of time
- Available and willing to travel across the US as needed, up to 75% travel
- Must meet eligibility requirements for US Government security clearance
- Must be a US citizen and eligible for a US Government security clearance
Benefits
Comp & perks- Full-time with benefits
- Remote plus travel
- Competitive compensation: salary + performance-based bonuses
- Stock options
- Unlimited paid time off
- Health and wellness coverage
- Impactful work
- Collaborative environment
- Work-life balance
- Remote/hybrid work flexibility