Client Success Specialist

Spektrix

. Provide accurate and timely support and relationship management to Spektrix clients .

Posted 10/23/2026full-timeNew York City • New York • United StatesJunior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and support skills, with the ability to effectively communicate technical information to non-technical audiences. Proficient in managing client accounts and facilitating workshops while maintaining attention to detail and organizational excellence.

Highest-signal resume keywords

Client Relationship ManagementTechnical CommunicationAccount ManagementMicrosoft Excel ProficiencyExperience With Ticketing Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SupportAccount ManagementTechnical Issue ResolutionTraining DeliveryData Management

Soft Skills

Interpersonal SkillsOrganizational SkillsAttention To DetailAdaptabilityCommunication Skills

Tools & Technologies

SpektrixZendeskHubSpotMicrosoft ExcelGoogle Sheets

Industry Keywords

Customer SuccessArts OrganizationTicketingPatron ServicesClient Engagement

About the role

Key responsibilities & impact

Provide accurate and timely support and relationship management to Spektrix clients
Act as named relationship owner for an assigned group of clients
Resolve inbound inquiries through phone, email, and video calls
Participate in rotating on-call coverage during evenings and weekends
Identify recurring bugs, training gaps, and emerging risks, addressing or escalating them
Manage client accounts, organizational goals, platform usage, stakeholders, and touchpoints
Lead client meetings, record calls when appropriate, confirm next steps, and track actions
Monitor account health and escalate dissatisfaction, low engagement, or declining usage
Guide clients in adopting Spektrix capabilities and identify expansion opportunities
Deliver activation sessions, workshops, and enablement events
Maintain detailed client interaction records
Collaborate with Client Success, Product, Operations, Solutions, and Enablement teams
Escalate complex technical issues and recommend process improvements
Maintain professionalism and reliability in client and team interactions

Requirements

What you’ll need

1+ years of experience in a client- or customer-facing role, such as support, customer success, account management, box office, ticketing, or patron services within an arts or culture organization
Ability to quickly learn and navigate complex software systems
Excellent interpersonal and verbal/written communication skills
Ability to explain technical information clearly to non-technical audiences
Ability to build effective working relationships with client stakeholders
Ability to manage competing priorities and urgent items
Strong organizational skills and attention to detail
Proficiency in Microsoft Excel, Google Sheets, Google Docs, and other web-based applications
Ability to explain the reasoning behind choices and advice
Ability to take responsibility for mistakes and resolve them
Openness to coaching, feedback, and evolving processes
Ability to maintain sensitive/confidential client information
Quiet home working space suitable for uninterrupted video calls
Strong, reliable internet connection
French proficiency is a bonus
Experience with Spektrix or another ticketing, CRM, or fundraising platform is a bonus
Experience with Zendesk or HubSpot is a bonus
Experience delivering training, webinars, or workshops is a bonus

Benefits

Comp & perks

Company paid medical, dental and vision insurance
21 days of PTO
14 paid holidays
10 paid sick days
401(k) with 4% employer match
Two paid volunteering days per year
Professional development opportunities
Flexible working with support for WFH setup and equipment
Month-long paid sabbatical after 5 years of service
Free snacks, drinks and breakfast items in offices
Regular social activities throughout the year
On-site stipend for local NYC team members
Remote/non-local team members work from home most of the time
Hardware and reasonable support for working from home