Client Success Specialist

Spektrix

. Provide accurate and timely support and consistent relationship management to Spektrix clients.

Posted 10/23/2026full-timeRemote • CanadaJunior💰 CA$68,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management and support capabilities, with proficiency in navigating complex software systems and delivering tailored training sessions. Maintains attention to detail and organizational skills while effectively communicating with diverse stakeholders.

Highest-signal resume keywords

Client Relationship ManagementTechnical AptitudeMicrosoft Excel ProficiencyInterpersonal CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SupportAccount ManagementSoftware NavigationDocumentationTraining Delivery

Soft Skills

Attention to DetailProblem-SolvingAdaptabilityResponsibilityCollaboration

Tools & Technologies

SpektrixZendeskHubSpotGoogle SheetsGoogle Docs

Industry Keywords

ArtsCultureTicketingCustomer SuccessPatron Services

About the role

Key responsibilities & impact

Provide accurate and timely support and consistent relationship management to Spektrix clients.
Act as the named relationship owner for an assigned group of clients while contributing to shared reactive support.
Resolve inbound client inquiries across phone, email, and video call using internal documentation and established processes.
Participate in rotating on-call coverage outside business hours.
Identify recurring bugs, training gaps, and emerging risks, addressing or escalating them appropriately.
Serve as the primary contact for assigned clients and maintain awareness of their goals, platform usage, and stakeholders.
Lead and follow up on client meetings, record calls when appropriate, confirm next steps, and track tasks to completion.
Monitor account health and escalate dissatisfaction, low engagement, or declining usage.
Guide clients in adopting Spektrix capabilities and surface expansion opportunities.
Deliver tailored activation sessions, workshops, and enablement events.
Maintain detailed client interaction records in internal systems.
Collaborate with Client Success, Product, Operations, Solutions, and Enablement teams.
Escalate complex technical issues and recommend internal process improvements.
Maintain professionalism and reliability in client and team interactions.

Requirements

What you’ll need

1+ years of experience in a client- or customer-facing role, such as support, customer success, or account management, or in box office, ticketing, or patron services within an arts or culture organization.
Proven ability to quickly learn and navigate complex software systems, and apply that knowledge to client questions and needs.
Excellent interpersonal and verbal/written communication skills, including explaining technical information clearly to non-technical audiences.
Ability to build effective working relationships with client stakeholders across roles and seniority levels.
Ability to manage a wide range of priorities and ensure urgent and non-urgent work progresses.
Strong organizational skills and attention to detail, with consistent documentation and follow-through.
Strong technical aptitude and proficiency in Microsoft Excel, Google Sheets, Docs, and other web-based applications.
Ability to explain the reasons for choices and advice provided.
Ability to take responsibility for mistakes and work toward resolution.
Openness to coaching, feedback, and evolving processes.
Ability to maintain sensitive/confidential client information.
Experience using Spektrix or another ticketing, CRM, or fundraising platform in an arts or culture setting is a bonus.
Experience with Zendesk or HubSpot is a bonus.
Experience delivering client or end-user training, webinars, or workshops is a bonus.
Professional working proficiency in French is a bonus.
Quiet home working space suitable for uninterrupted video calls.
Strong, reliable internet connection supporting video calls and system access.
Availability for regular hours of 9am–5pm or 10am–6pm, Monday–Friday, and rotational on-call evenings/weekends.
Ability to attend key on-site events in the NYC office 2–4 times per year.

Benefits

Comp & perks

Health benefit package (Medical, Dental, Vision, Prescription, Disability, and more!)
22 days of PTO
13 paid public holidays
10 Paid Sick Days
Company-paid Life Insurance
Two paid volunteering days per year
Professional development opportunities
Flexible working with support for WFH setup / equipment
Month-long Paid Sabbatical after 5 years of service
Varied range of regular social activities throughout the year
Support and hardware needed to work from home
Stipend for each day worked on-site for team members local to NYC
Travel expenses covered for required on-site events in the NYC office
Equal opportunity and inclusive work environment
Human review of applications alongside automated or AI-supported screening tools