Client Success Specialist, French Speaker

Spektrix

. Resolve inbound client inquiries across phone, email, and video calls .

Posted 10/30/2026full-timeNew York City • New York • United StatesJunior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and effective communication skills while guiding clients in adopting software capabilities. Proficient in managing multiple priorities and providing timely support in a customer-facing role within the arts or culture sector.

Highest-signal resume keywords

Client Relationship ManagementTechnical Issue EscalationMicrosoft Excel ProficiencyInterpersonal Communication SkillsCustomer Success Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Interaction DocumentationComplex Software NavigationAccount Health MonitoringTask TrackingTechnical Information Explanation

Soft Skills

Organizational SkillsAttention to DetailAbility to Build RelationshipsOpenness to FeedbackResponsibility for Mistakes

Tools & Technologies

Google SheetsGoogle DocsWeb-Based Applications

Industry Keywords

Customer SuccessArts OrganizationClient InquiriesTicketingPatron Services

About the role

Key responsibilities & impact

Resolve inbound client inquiries across phone, email, and video calls
Participate in rotating after-hours and weekend on-call coverage
Identify recurring bugs, training gaps, and emerging risks, and address or escalate them
Serve as primary relationship owner for assigned clients
Maintain client touchpoints and understand organizational goals, platform usage, and stakeholders
Lead client meetings, record calls when appropriate, document next steps, and track tasks
Monitor account health and escalate dissatisfaction, low engagement, or declining usage
Guide clients in adopting Spektrix capabilities and identify expansion opportunities
Deliver activation sessions, workshops, and enablement events
Maintain detailed client interaction records
Collaborate with Client Success, Product, Operations, Solutions, and Enablement teams
Escalate complex technical issues and recommend process improvements
Provide accurate, timely support and relationship management to Spektrix clients

Requirements

What you’ll need

1+ years of experience in a client- or customer-facing role, such as support, customer success, account management, box office, ticketing, or patron services within an arts or culture organization
Ability to quickly learn and navigate complex software systems
Excellent interpersonal and verbal/written communication skills
Ability to explain technical information clearly to non-technical audiences
Ability to build effective working relationships with client stakeholders
Ability to manage multiple priorities and urgent items
Strong organizational skills and attention to detail
Proficiency in Microsoft Excel, Google Sheets, Google Docs, and other web-based applications
Ability to provide explanations and reasons for decisions and advice
Ability to take responsibility for mistakes and resolve them
Openness to coaching, feedback, and evolving processes
Ability to maintain sensitive/confidential client information
Quiet working space at home and reliable internet connection for video calls and systems access
French-speaking role; professional working proficiency in French is a bonus

Benefits

Comp & perks

Company paid medical, dental and vision insurance
21 days of PTO
14 paid holidays
10 paid sick days
401(k) with 4% employer match
Two paid volunteering days per year
Professional development opportunities
Flexible working with support for WFH setup and equipment
Month-long paid sabbatical after 5 years of service
Free snacks, drinks and breakfast items in offices
Regular social activities
$15/day stipend for each day local NYC team members work on-site
Hardware and reasonable support for working from home