User Events Program Manager

Spektrix

. Plan and deliver Spektrix’s small-group, in-person activation events for client power users across the US, Canada, the UK, and Ireland .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in planning and delivering in-person events, managing logistics, and coordinating cross-functional teams. Proficient in using data and feedback to enhance user experiences and event outcomes.

Highest-signal resume keywords

Event PlanningProject ManagementVendor ManagementCommunication SkillsData Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Event LogisticsBudget ManagementUser EnablementPost-Event Follow-UpAgenda DesignRisk MitigationTemplate DevelopmentFeedback CaptureOnsite Logistics ManagementConcurrent Event Management

Soft Skills

Organizational SkillsAttention to DetailCollaborative ApproachInfluencing SkillsOpenness to Feedback

Tools & Technologies

Project Management ToolsSpreadsheetsCommunication PlatformsWeb-Based ApplicationsCommunity PlatformsMarketing Automation

Industry Keywords

In-Person EventsCustomer ConferencesSaaSArtsCultureLive Events

About the role

Key responsibilities & impact

Plan and deliver Spektrix’s small-group, in-person activation events for client power users across the US, Canada, the UK, and Ireland
Lead cross-functional delivery roadmaps across Client Success, Delivery, Strategy & Operations, Enablement, and Community
Negotiate staffing commitments, mitigate risks, resolve bottlenecks, and escalate resource conflicts
Develop standardized templates, milestones, and planning workflows
Oversee venue selection, catering, AV, accessibility, budgets, and staff travel
Design agendas and sessions, coordinate regional input, and run facilitator preparation, dry runs, and readiness checks
Design post-event surveys and measure sentiment, ROI, and product or feature activation
Lead debriefs and implement process, content, and logistics improvements
Manage invitations, registrations, reminders, prerequisites, and attendance using community platforms and internal tools
Write event messaging and collateral
Capture feedback, photos, quotes, and activation data for marketing and follow-up
Travel to key events to manage onsite logistics and participant experience

Requirements

What you’ll need

At least three (3) years’ experience planning and delivering in-person events, including logistics, suppliers, attendee communications, and post-event follow-up
Experience shaping learning or user enablement experiences
Strong project or program management skills, including managing concurrent events, dependencies, and cross-team contributors
Ability to influence colleagues and managers without direct reporting authority
Experience selecting venues, coordinating catering and travel, managing vendors, and monitoring budgets
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to use attendance data, user feedback, and outcome measures to identify improvements
Strong technical aptitude and confidence using project management tools, spreadsheets, communication platforms, and web-based applications
Sound judgment balancing quality, cost, workload, and deadlines
Collaborative approach, openness to feedback, and accountability
Ability and willingness to work across time zones and travel within the US and internationally
Must be based in the Eastern Time Zone or Central Time Zone with willingness to work EST hours
Experience with in-person user events, customer conferences, or training events for a SaaS company is a bonus
Experience in arts, culture, or live events is a bonus
Experience with event registration, marketing automation, or online community platforms is a bonus

Benefits

Comp & perks

Company paid medical, dental and vision insurance
21 days of PTO
14 paid holidays
10 paid sick days
401(k) with 4% employer match
Two paid volunteering days per year
Professional development opportunities
Flexible working with support for WFH setup / equipment
Month-long paid sabbatical after 5 years of service
Free snacks, drinks and breakfast items in offices
Regular social activities
Travel expenses covered for required onsite events
NYC onsite stipend for each day worked onsite