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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project coordination and management capabilities, with proficiency in budget and resource management, customer communication, and regulatory knowledge. Skilled in using Microsoft Office Suite and web-based applications to support internal operations and client interactions.
Highest-signal resume keywords
Project CoordinationBudget ManagementFluent in English and FrenchMicrosoft Office Suite ProficiencyRegulatory Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementBudget ManagementInvoice ProcessingData AnalysisContract ReviewResource BookingQuality ControlCustomer CommunicationTime ManagementProblem Solving
Soft Skills
Self-MotivatedReliableAttention to DetailStrong Work EthicEffective Decision-Making
Tools & Technologies
Microsoft Office SuiteIntelligent AuthoringSAP EH&S SoftwareChemical Management PortalMulti-Screen Data Systems
Industry Keywords
Regulatory AffairsProduct StewardshipHealth and SafetyToxicologyChemistry
About the role
Key responsibilities & impact- Support clients and internal organizational stakeholders within the Managed Regulatory Services team
- Perform pre-sales contract support and project setup activities
- Study contractual agreements to understand project scope
- Support Project Managers with budget and resource management
- Process project resource bookings
- Track and maintain action items and issue logs
- Coordinate projects as the central point of contact for project teams
- Coordinate departmental workflow and ensure projects are submitted by deadlines
- Maintain internal databases, track progress of new and current projects, and maintain accurate customer information
- Contribute to internal operations meetings, update meeting minutes, and track meeting action items
- Process and monitor requests subcontracted to vendors, such as translations
- Follow up on projects with internal and external clients and act on inquiries
- Provide order confirmations and acknowledgements to customers
- Process customer approvals and deliver final project documents
- Use the Chemical Management portal to process requests and deliver final documents for members
- Prepare customer meetings and coordinate team schedules, including conference calls
- Assist Customer Care with client listings for surveys and client feedback
- Approve new Sales Orders
- Assist with training team members on internal administration tasks
- Assist Internal Sales with client quotes
- Obtain Project Manager quotes for non-standard services under current contracts
- Provide guidelines for Sales Order processing
- Participate in quality control activities before safety-document delivery
- Update client procedures and ensure project sheets are accurately completed
- Work with authoring teams and clients on process improvements
- Set up new projects in the business application according to contracts and internal criteria
- Ensure billing and revenue-recognition rules are accurate
- Provide invoice information and handle customer and internal invoicing inquiries
- Perform other tasks deemed necessary by Managed Regulatory Services management or Sphera’s Finance department
Requirements
What you’ll need- Degree in Science or equivalent experience
- Degree in Administration, Accounting, Business or equivalent
- Experience in project coordination or project management activities
- Experience in accounting or administration support-level role, including use of software programs for business support
- Experience following up on payment allocations and collections, investigating and resolving customer invoice queries, and collecting invoice data for monthly metrics
- Fluent in English and French for written and oral communications
- Working the evening/night shift from 17:30 to 2:30 IST, covering 8:00 to 17:00 EDT
- Self-starting, reliable and motivated
- Ability to manage own time and meet deadlines by prioritizing tasks
- Good tolerance to stress and sense of urgency
- Ability to make informed, timely, and effective decisions
- Attention to detail
- Excellent problem analysis and problem-solving capabilities
- Excellent verbal and written communication skills
- Good regulatory knowledge and troubleshooting skills
- Strong work ethic and professionalism
- Ability to work effectively internally and externally
- Comfortable with web-based applications and multi-screen data systems
- Proficient in Microsoft Office Suite: Excel, Word, Access
- Experience with Intelligent Authoring or SAP EH&S software systems for producing SDSs highly desirable
- Experience in Sciences, Chemistry, Health, Safety, Environment and/or Toxicology is an asset
- Experience in product stewardship or regulatory affairs is an asset
- Fluency in other languages is an asset
Benefits
Comp & perks- Equal Opportunity Employer
- Inclusive work environment committed to diversity
- Opportunity to work with a rapidly expanding global team