Sphera

Product Manager

• Own and manage the Chemical Management product backlog
• Gather, analyze, and document business and technical requirements
• Create user stories, product specifications, and acceptance criteria
• Collaborate with Product Management, Regulatory, Professional Services, and Development teams to define priorities
• Partner with engineering teams on solution design, feasibility assessments, and architectural discussions
• Review and validate delivered functionality, providing acceptance feedback
• Support product roadmap planning and continuous product improvements
• Contribute to strategic modernization and product re-architecture initiatives
• Act as the bridge between Product Management, Regulatory, Professional Services, and Development teams
• Translate customer and business needs into clear product priorities and actionable requirements

Product Owner

Customer Success Manager

• Lead and manage the EMEA Customer Success organisation, providing direction, coaching, and support to approximately 8 Customer Success Managers
• Directly manage approximately seven Customer Success leaders/managers and ensure consistent leadership, performance management, and development
• Establish a high-performing, accountable, and customer-centric culture across EMEA
• Set objectives, KPIs, and performance expectations for the Customer Success team
• Coach and develop team members, including career development, succession planning, and capability building
• Establish and execute the regional Customer Success strategy
• Drive customer retention, satisfaction, lifetime value, adoption, renewals, and expansion
• Identify and mitigate churn risks and oversee customer health, engagement, adoption, renewal, and expansion metrics
• Partner with Sales and Account Management on cross-sell and upsell opportunities
• Build strategic and enterprise customer relationships and act as an executive-level escalation point
• Oversee executive business reviews and strategic customer engagements
• Ensure effective onboarding, success plans, product adoption, and value realization
• Use CRM and Customer Success platforms to support data-informed decision making
• Develop forecasting and reporting for the EMEA Customer Success organisation
• Partner with Sales, Professional Services, Support, Product, Engineering, Marketing, and Finance to deliver a seamless customer experience
• Recruit, onboard, and retain Customer Success talent across EMEA
• Develop career paths, conduct performance reviews, and implement training and development programmes

Director, Customer Success Manager

Solutions Engineer

• Own the system architecture roadmap and key technical decisions for a portfolio of solutions
• Coordinate and lead agile development teams to design, estimate, develop, test, and deliver commercial software products
• Communicate the mission, architecture, deadlines, and expectations
• Provide expert development, configuration, support, and enhancement of web and cloud SaaS multi-tenant solutions
• Ensure system scalability and performance through appropriate architectural designs
• Participate in project planning, including estimations, timelines, milestones, and progress tracking
• Adjust plans and priorities as necessary
• Collaborate with stakeholders to understand business requirements, interdependencies, and impediments
• Write clean code for functional web and server-side applications
• Develop and design generic, secure, and scalable RESTful services and APIs
• Mentor and coach junior team members
• Perform other necessary duties and responsibilities

Senior Solution Architect, Azure Cloud

Executive

• Sell Sphera enterprise software solutions to Enterprise accounts, focusing on hunting new accounts
• Execute against yearly sales goals
• Qualify and disqualify new business opportunities while identifying customer pain
• Deliver executive Sphera point of view dialogue
• Conduct hunting activities, including cold calling, conferences, and trade shows
• Collaborate cross-functionally with Account Managers
• Maintain accurate forecasts
• Drive revenue growth across Sphera's assigned business lines by identifying revenue drivers and metrics and creating visibility on revenue trends and actions
• Deliver solution presentations to key customers
• Develop enterprise software license proposals
• Negotiate enterprise software contracts
• Learn customer decision processes
• Create closing plans for forecasted business
• Close business in a timely manner
• Comprehend and communicate Sphera's unique value proposition

Solution Executive

DevOps Engineer

• Lead cybersecurity for software deployed in secure federal and DoD environments
• Execute RMF activities, including system categorization, security control selection, implementation, assessment, and ATO documentation
• Implement, configure, and validate STIGs using DISA-approved or equivalent government security tooling
• Mitigate OWASP Top 10 and application-layer vulnerabilities
• Monitor security controls, scan vulnerabilities, and audit systems; produce reports and coordinate remediation
• Manage POA&Ms and coordinate with government security stakeholders, ISSMs, and internal teams
• Support FedRAMP and FISMA compliance aligned with NIST SP 800-53 Rev. 5
• Integrate security tooling and automated checks into CI/CD pipelines to advance DevSecOps maturity
• Conduct threat modeling, security design reviews, and application-level security assessments
• Maintain System Security Plans, security architectures, and ATO documentation packages
• Lead incident response activities for security events and coordinate with customer cybersecurity personnel
• Monitor SIEM alerts, analyze logs, and investigate anomalous activity
• Evaluate the security posture of third-party integrations, vendor tools, and emerging technologies
• Embed security requirements into sprint planning, feature development, and release processes
• Track federal, DoD, DISA, and agency-specific security policy updates and communicate their impact to engineering

Cybersecurity Engineer – DevOps

• Lead the strategy and direction of the SpheraCloud platform product
• Guide product priorities and enhancements from idea stage through full production
• Develop new ideas based on industry experience and partner and customer feedback
• Collaborate with solution areas to develop and deliver functionality for SpheraCloud cloud-based solutions
• Partner with internal and external customers, business lines and Agile teams to evolve assigned products
• Define product vision and maintain a prioritized product backlog aligned with business priorities
• Develop and communicate the software development roadmap to internal and external stakeholders
• Define and prioritize the release backlog with engineering counterparts and product owners/managers
• Work with development and engineering teams to define architecture, user experience and product capabilities
• Ensure overall quality delivery of solutions to customers
• Research market requirements and forecasts for portfolio opportunities and platform advancement
• Document and maintain competitor profiles
• Support market positioning with branding and marketing teams
• Document buying processes and identify sales enablement tools and partner channels
• Create training and tools for Sales, Services and Customer Care
• Maintain platform product success metrics and roadmap
• Balance maintenance, architecture and new feature priorities to maximize release value
• Define planned release dates and content
• Represent customers in team meetings
• Develop personas and related product capabilities
• Participate in release, product and sprint retrospectives
• Surface issues, identify fixes and advance projects
• Maintain and report product status, including burn up/burn down and velocity charts
• Maintain release backlog and focus on product deliverables
• Partner with stakeholders to create a shared platform vision and optimal product outcomes
• Lead cross-functional teams for key company initiatives
• Contribute to Go-To-Market teams

Manager, Product Management

Project Manager

• Support clients and internal organizational stakeholders within the Managed Regulatory Services team
• Perform pre-sales contract support and project setup activities
• Study contractual agreements to understand project scope
• Support Project Managers with budget and resource management
• Process project resource bookings
• Track and maintain action items and issue logs
• Coordinate projects as the central point of contact for project teams
• Coordinate departmental workflow and ensure projects are submitted by deadlines
• Maintain internal databases, track progress of new and current projects, and maintain accurate customer information
• Contribute to internal operations meetings, update meeting minutes, and track meeting action items
• Process and monitor requests subcontracted to vendors, such as translations
• Follow up on projects with internal and external clients and act on inquiries
• Provide order confirmations and acknowledgements to customers
• Process customer approvals and deliver final project documents
• Use the Chemical Management portal to process requests and deliver final documents for members
• Prepare customer meetings and coordinate team schedules, including conference calls
• Assist Customer Care with client listings for surveys and client feedback
• Approve new Sales Orders
• Assist with training team members on internal administration tasks
• Assist Internal Sales with client quotes
• Obtain Project Manager quotes for non-standard services under current contracts
• Provide guidelines for Sales Order processing
• Participate in quality control activities before safety-document delivery
• Update client procedures and ensure project sheets are accurately completed
• Work with authoring teams and clients on process improvements
• Set up new projects in the business application according to contracts and internal criteria
• Ensure billing and revenue-recognition rules are accurate
• Provide invoice information and handle customer and internal invoicing inquiries
• Perform other tasks deemed necessary by Managed Regulatory Services management or Sphera’s Finance department